Abra Auto Body Repair of America - Bellevue

I've been working with Bruce Holeman since this outfit was called "Precision Collision" in 2008. Bruce himself is a very meticulous, detail oriented man that does not accept a lesser than stellar result for his customers. Because I too have a very critical eye, and am keen to keep my cars, and especially my wife's car pristine, I come to ABRA and work with Bruce to ensure that my wife is happy with her vehicle. Bruce, and employees like him, are what makes an organization successful. He embodies the corporate values that others speak words about, but don't have the faintest clue as to how to take those words and put them into action to help meet customer needs and expectations. My advice to you is two-fold: First, reward and congratulate Bruce on maintaining a very high level of excellence over the years and REFUSING to compromise that for any reason. Second, I urge you to get people to either report to him, or mentor UNDER him, to take that knowledge out of his brain housing group and share it with others, to the betterment of your business. I have always been happy with the larger organization and have no complaints at all. The specific, concrete reason for my continued happiness with the work I receive from ABRA however is almost wholly resting on the shoulders of Bruce. I hope I never get into another situation where my cars need the work of a professional body repair outfit. IF I DO HOWEVER, I will make **** sure that I bring the vehicle to ABRA/Caliber/whoever they are that week and get Bruce's help. It is possible to full his shoes, but it will be **** hard. Recognize that, and plan accordingly, and I can all but assure you of continued success. In closing, I wish you MORE of that sustained success, and do NOT forget that Bruce, and folks like him that have high values, commitment, and personal/professional integrity, are what MAKES you successful as a company.

Very efficient and warm and friendly

finding a parking space to return a rental car is impossible. Other then that it was a really quality experience.

Thanks for getting my car back to me. Appreciate the detail also.

I don’t normally give feedback, but I have to in this case. The customer service provided by Bruce Holeman was nothing short of exceptional. The entire way through the process he made me feel confident I was in good hands, his experience and knowledge is deep, and his customer first approach. I will highly recommend this body shop to friends just from my experience with Bruce, and would like you to pass on my personal thanks again to him!

Great service!!!

Professional great manner!!!

Our right blinker is not functioning correctly after the repair.

Car looked great. Everyone asked how long the repair would take and I was thinking a couple of weeks and you had it done in less than one week! Thanks

The entire process was very smooth and I got regular updates.

The team is fantastic. They are very welcoming, attentive and always make it a priority to make sure that you feel that they are working to get your vehicle back to you as quickly as possible. Bruce Holeman is great, as are the rest of the team. The vehicle looks great too!

My main contact, Dan, was super pleasant to work with and went above and beyond to take care of my car. I’m super satisfied! Thanks!

Excellent service!

Bruce was great as always, and the front staff were very friendly and welcoming. First impression is the last impression, so the front desk scored high points.

I was overall satisfied with the process and the work that was done. A couple of suggestions for you to consider: ****. Please try to have more convenient hours for working or other busy people. You’re open until 7:00 p.m. but will only look at cars between 8:30 a.m. and 3:00 p.m. 2. Please improve your communications. Instead of canned texts like your car is good and “have fun today,” how about a brief email or text with some substantive information from a human being. I did get one email from the “Customer Service Manager” to which I responded with a follow up question and never received a response. Just your next canned message text.

My rear bumper looks like new

The repairs were completed, and everything looks good now.

Excellent service, Thanks

Everyone was very friendly and made every step of the process go smoothly.

I was pleasantly surprised to see they not only fixed everything that was damaged but cleaned the entirety of my car. Inside and out it looked fantastic and felt brand new. I kinda let the interior get away from me but they really went to town on it, and I wasn't expecting that. Awesome job, will definitely come back but I hope I don't have to!