Craft Collision Center, Inc.

The body work looked great and we are happy with the results. We also were impressed with the daily updates. Your work was done on the estimated time. Thank you.

The repair work was fine, but I was told my vehicle would be ready on a Friday and no one ever contacted me to say that it would be longer. I even called twice Friday afternoon and was told I needed to speak to Justin, but he did not return either of my calls Friday. Communication needs to be greatly improved. The text messages were nice, but they were not always accurate. I was told if there was delay I would receive a phone call, which I never did. I also just received a text confirming that I picked up my vehicle today and I picked it up yesterday.

I'm not entirely sure if they cleaned my car out but when I got it back not only did it look brand new but it looked cleaner too. So if that was the case I really appreciated that extra step!

Everything one good except I felt they should have replaced the driver side headlight with a new one NOT USED! !. It is foggy and the one that was on there was only 2 years old ,it was brand new from a previous wreck in 2014. That's my only complaint. Guess I will contact insurance about that. Thanks

I thought everyone that helped me was very nice and professional. They even provided a ride back home for me when i dropped off my car for repair. The car looked excellent when I picked it up. I was very excited to get it back and drive it again. Thank you so much.

The updates were much appreciated. Everyone was so kind. The car looks beautiful and we're so thankful. Thanks for going the extra mile to get the auto-start properly programmed. We've found our repair shop for life!

It would have been nice to have a Craft employee walk me out to my car to show me all of the repairs they did. Other than that the experience was good.

I didn't take the opportunity to discuss it with anyone when I picked up my vehicle last Friday evening, but I was very impressed by the quality of work that was done. Your promptness and excellence in both repairing and detailing was MUCH appreciated. The car looks brand new! Thank you! - Darek Hotelling

Everything was perfect.

Everyone has been wonderful

Daniel is very pleasant to work with. I will return with all of my paint and auto body needs.

The daily text messages With updates was awesome!!!! Great job!!! Highly recommend. Thanks James

kind towards customer and did a great job on the truck. I will tell others about craft collision. thanks for seeing the messed up wheel

Excellent service all the way around. The van looked great upon pickup!

The team did a great job overall. Frank was very responsive and thorough and I really appreciated the daily emails to update me on the status and progress of the repair. My car was ready on the original promise date, which was great too. There were a few small issues with the exterior once I got it back though - white marks on the back door, a small paint chip on the hood and the fog light was still damaged from my accident. Frank was quick to correct the issues, but interesting that these weren't found upon final inspection. Overall, a great experience and they made it very easy on me!

Car was clean and looked fantastic when I picked it up. Justin kept me informed the entire time!

Appreciated the scheduled update but since I'm a car guy would have liked to have more one on one with repair crew manager! Work done as expected from your professionals. Thanks

Craft Collision did an excellent job repairing my car. From drop of to pick up-great service!

Great job!

I am highly unsatisfied with the customer service I have received. I dealt with craft collision for about two months and the most decent conversation I had was with the receptionist the day I was picking up my car. Justin gave me different answers each time I called, and made a mistake and tried to blamed the insurance company for it when asking to speak to a manager I was given Tyler to speak to who interrupted me each time I tried to talk. I also spoke to Frank who was very rude I do not understand car terminology and was just trying to understand what the delay for my car was and he interrupted me and said "since you aren't understanding this let me break it down for you" I was so upset I called my insurance company and one of their claims people called and spoke to frank and she did not understand either and he was just as rude and said the same exact thing to her. I would never use craft collision again and would never recommend them to any of my friends or family. There is so much more I could say about my experience here if someone would like to contact me that would be great my number is ****-****-xxxx.