Don Mcgill Toyota Katy Body Shop

Excelkent job.

There was a lack of communication from the Farmers representative in the Collision Center and from the shuttle service. Out of several phone calls (between 5-10), I was only able to speak to the representative twice. One day he was in the office but at lunch so I asked the receptionist to leave a message to return my phone call, but he never returned it. When my car was ready to be picked up a couple of days later, I scheduled the courtesy shuttle to pick me up; I called around 3:45 PM and the receptionist gave an ETA of 30 minutes. An hour later (4:45 PM) I called to check the status and a man answered, stating the shuttles were backed up but that they still had me on the waiting list to be picked up. The collision center closes at 6 but they assured me I would make it in time. The shuttle driver calls me at 5:35 PM and states he is 25 min away and is on his way to pick me up; again, he assured me he would get me there in time. When I called the collision center directly to ensure they would be open, they had no idea why the shuttle driver had such a delay, stating he even came back to the center during that TWO-HOUR gap to get my address. I told them to cancel the shuttle and if they could stay open 5-10 min after 6, I could be there. Luckily, my brother came home by then and he was able to drive me to the dealership. Even after confirming they would stay open and that they could cancel the shuttle, at 5:55 PM, I got a call from Toyota asking if I still needed a shuttle. Overall, the collision center receptionists (Carolina and one other I can't remember) were very polite and patient. Once I spoke to Robbie, the Farmers rep, in person when I picked up my car, he was very nice and answered all of my questions. But I just wished there was a better line of communication throughout the process, especially when it came to the shuttle service.

Robby is just the best person you have, he takes care of his customers very well and keeps us posted thru out the work in progress goes the extra mile to make sure we as customers are happy and satisfied and provides the best work.

The experience was very pleasant. I was communicated with every step of the way. All associates were extremely helpful and happy to help in any way they could. It was a painless and pleasant experience.

Excellent job

I was very satisfied with the out come of my truck

I appreciated the text messages and phone calls from Brianna for updates on the status of our vehicle. Great service! Thank you!

Great job ! Brianna in repair really nice person!!!

Job well done

If I ever need any repair I wii come to toyata mcgill. Mr. Robbie is very good what he doing.

Loved the daily text updates.

I've used Don McGill Toyota Collision Center several times now, and the experience has always been perfect. They always deliver what they say they will, and then some. I will return if needed, without question. Thanks.

I appreciate the courtesy and friendliness.

Robbie M. and team in Katy are "top shelf"! Thanks! Sam watson

fix ur check scanner

Everyone was great! I felt well taken care of. From the receptionist to Robbie my service advisor and even one of the body shop guys on helping me get a cup of coffee! My 4Runner was completed sooner than I expected and even had my oil change done. I feel like I have a new vehicle again! Thank you!!

Excellent service and very timely repair. Thank you

I was very satisfied

Main damages were fixed. Some details were omitted.

Thanks for the regular updates and quick turnaround! My car looks beautiful. Thank you!