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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 198 reviews 72%
4 star 38 reviews 14%
3 star 11 reviews 4%
2 star 8 reviews 3%
1 star 20 reviews 7%
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(All Vehicle Makes)
Lisa H.
Vehicle Make : Hyundai
2 out of 5
7/1/2020
I had my car being repaired for 2 weeks...was called that my car was ready. When I arrived at Gwatney Collision & seen my car, the paint job was amazing. Everything else looked like a 2 year old did the body work. I refused the work, Gwatney did take & redo, repair, actually dismantling it the 2nd time to get my car right. I was extremely disappointed the 1st time because ****. The staff assumed the work was acceptable. 2. That I would appreciate my car looking the way it did...it was insulting. I know that a good should be able to open & that gaps should not be hugely visable. The 2nd time around..I was happy with the way my car looked. Overall, my experience in the past was great. This time was not. If I had another accident heavens forbid, I'll give 2nd thought to using Gwatney.
Carla O.
Vehicle Make : Infiniti
1 out of 5
6/27/2020
I need to come by and get small area on rear back trim that was not taped off and has white paint on it. Other than that, pleased.
Maurice C.
Vehicle Make : Lexus
2 out of 5
6/21/2020
Did a GREAT job repairing the damage to my vehicle, unfortunately there was paint overspray from another vehicle on mine. You guys are working to fix the this issue. I’ve had other vehicles repaired through you all and have always been satisfied. Thanks
Komunyaka A.
Vehicle Make : Dodge
5 out of 5
6/18/2020
You guys did a really good job ????
William L.
Vehicle Make : Ram
4 out of 5
6/13/2020
Front desk was super professional
Nick S.
Vehicle Make : Ford
5 out of 5
6/10/2020
Trish is awesome. She is very thorough and professional. Great experience.
Andrew P.
Vehicle Make : Chevrolet
1 out of 5
6/2/2020
Car dropped off right after expensive detail job. At pickup car was dirty. No offer given to use the car wash you all own next door. Representative said, “when the car sits out for a week it gets dusty.” I had made a point previous to pick up that we expected the car to be clean and we were assured it would be. No apology or offer to refund car wash expense. Instead, rep complained to our company. Very unsatisfactory.
Kelli R.
Vehicle Make : Ram
5 out of 5
6/2/2020
Amy was wonderful to work with
Carl C.
Vehicle Make : Dodge
5 out of 5
5/28/2020
Very professional, I would recommend you
Earlene H.
Vehicle Make : Toyota
5 out of 5
5/22/2020
Great job! Exceeded all expectations.
Sheena T.
Vehicle Make : Nissan
5 out of 5
5/19/2020
Great service. Turn around was fast
April M.
Vehicle Make : GMC
4 out of 5
5/18/2020
They did a great job fixing my 20 Terrain after being hit by a tire.
William H.
Vehicle Make : GMC
4 out of 5
5/15/2020
Although I thought their customer service was top notch, my issue with my navigation system is still not working. To be fair though I haven’t contacted them to resolve this issue.
Cordelia S.
Vehicle Make : Nissan
1 out of 5
5/13/2020
My front sensor is not reading correctly.
Tommy R.
Vehicle Make : Ford
4 out of 5
5/9/2020
Thank you for a job well done and finished proficiently and before the predicted date.
Charles H.
Vehicle Make : Toyota
5 out of 5
5/8/2020
Prompt, professional, and courteous service. Great experience with Gwatney collision.
Joe C.
Vehicle Make : Mazda
5 out of 5
5/8/2020
Job well done like always! Thank you!
Kevin C.
Vehicle Make : Kia
5 out of 5
5/2/2020
All was great.
Bobbie P.
Vehicle Make : Chevrolet
4 out of 5
4/30/2020
Always come out and look the vehicle over once it ready for pick up with the customer and before the customer gets there.
Jeffery C.
Vehicle Make : Nissan
1 out of 5
4/18/2020
Repairs were perfect but the car was washed prior to my pickup and it smelled like Mildew on the inside. I drove with windows down for 2 days trying to air out the smell.

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