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Body Shop Review Summary

5 star 198 reviews 72%
4 star 38 reviews 14%
3 star 11 reviews 4%
2 star 8 reviews 3%
1 star 20 reviews 7%
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(All Vehicle Makes)
Dennis H.
Vehicle Make : Chevrolet
1 out of 5
8/21/2024
Contact person did not know or lied about status of repairs. Bed cover was assembled out of square. I adjusted so it would fit correctly. Lost a lug nut on right side rear (side that was damaged) replaced it and retightened the rest. Paint looks good, drives fine so far (2 weeks). Just makes me wonder if the small stuff was not important, was the important things done with quality? Time will tell if your guaranty is better when needed. Dennis H
Susan A.
Vehicle Make : Jeep
5 out of 5
2/18/2024
The work was excellent. The people were very knowledgeable and kind. A good company.
Deborah G.
Vehicle Make : GMC
5 out of 5
12/22/2023
Great service & job on my truck!
Ronald M.
Vehicle Make : Hyundai
5 out of 5
11/12/2023
Great service by customer service representative.
Howard H.
Vehicle Make : Cadillac
4 out of 5
9/23/2023
You have the right people in the right place. My experiencing has always been pleasant.
Dawn C.
Vehicle Make : Hyundai
5 out of 5
8/15/2023
I love the people that work at the Collision Center.
Teresa F.
Vehicle Make : Ford
5 out of 5
5/15/2023
The customer service team was courteous, and the mechanics did a top-notch job.
David E.
Vehicle Make : Subaru
1 out of 5
5/12/2023
Satisfied, not completely satisfied. Longer delay in getting my car back than expected. No need to contact me.
Tera D.
Vehicle Make : Mercedes-Benz
5 out of 5
5/9/2023
The customer service was great and my car was done early! I love how my car turned out because it looks good as new!
Susan A.
Vehicle Make : Jeep
5 out of 5
5/5/2023
The Jeep was excellent work. Would definitely recommend. Everyone involved was very experienced and nice. Thank you.
**** R.
Vehicle Make : Ford
4 out of 5
4/16/2023
Thanks for having my truck ready.
Taylor S.
Vehicle Make : Buick
5 out of 5
3/12/2023
The team was helpful and kept me in the loop at all times. Really thankful for the Gwatney Team. I hope I don’t have to see them again but if I do I’m more than happy to use Gwatney!
Donald W.
Vehicle Make : Toyota
1 out of 5
2/26/2023
There were additional minor dents in adjacent fender, that I would've liked to have gotten taken care of.
Donald S.
Vehicle Make : Chrysler
5 out of 5
2/16/2023
Looked good
David J.
Vehicle Make : Chevrolet
5 out of 5
1/27/2023
Joe was the most helpful worker you have. He made sure that things worked out well when everything went wrong. Kudo's to him, and the rest of the staff for a satisfying experience.
Pamela I.
Vehicle Make : Lincoln
2 out of 5
1/14/2023
We had some post-repair issues. Back seatbelt was detached and unusable (still need to take it back to get it fixed), new creaking sound in the back where I’m assuming the repair was done, new crackling sound under the air vent which may be from removing the dash because there was no front end damage. I can comment on how wonderful our rep was- I think Amy or Amanda? She kept me up-to-date on everything and was helpful when we had questions.
Sherry R.
Vehicle Make : Mitsubishi
4 out of 5
1/7/2023
The guys had some trouble getting the parts to all work with the computer system but, they kept at it. Finally got the correct setup and got it working.
Cary C.
Vehicle Make : Toyota
5 out of 5
12/27/2022
Met every deadline. Kept me 100% informed on the status of my repairs. Most of all, my truck looks like new. I'll never use anyone else.
Wade A.
Vehicle Make : Honda
5 out of 5
11/24/2022
This wasn’t our first experience at Gwatney. Each time the job was done right. A special thanks to Tia for keeping us up to speed on the repair status. I highly recommend Gwatney Collision!
Reba M.
Vehicle Make : Dodge
1 out of 5
11/13/2022
Got to bring it back in. Turn signal fell out on driver side. I taped it back in till I can talk to you about it.

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