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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 688 reviews 86%
4 star 40 reviews 5%
3 star 26 reviews 3%
2 star 21 reviews 3%
1 star 24 reviews 3%
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(All Vehicle Makes)
Gary S.
Vehicle Make : BMW
5 out of 5
3/4/2016
Good job. Good cooperation. And expedient repair
Paul T.
Vehicle Make : Cadillac
5 out of 5
3/3/2016
Kudos to Gary.
Margaret S.
Vehicle Make : Toyota
5 out of 5
2/20/2016
Everyone was very helpful and kind. I enjoyed getting the updates via text. Fortunately my car was ready a day early. Chuck was especially helpful and my car looks great. And thanks also for washing the car and even getting pine sap off.
Terri A.
Vehicle Make : Audi
5 out of 5
2/20/2016
Gary always kept me informed and explained everything to me in terms I was able to understand. He was always available for my queries, and ensured if he happened to be out of the office, who's wlse I should ask for. Eric was equally available and totally professional. The office morale, organization, and efficiency was notable. Aside from performing excellent repairs on my vehicle, it was more than obvious to me that Emerald Coast Collision has more than just 'good' leadership/management... it is Great!
Christopher B.
Vehicle Make : Nissan
5 out of 5
2/18/2016
Looks good. Appreciate the wash. I will recommend your shop to family and friends.
Michelle C.
Vehicle Make : Toyota
3 out of 5
2/6/2016
Everyone was very polite, and my car looks great. The only thing I am not happy with, is how long it took. I was without my car for 45 days with two working adults and two kids.
Kelvin W.
Vehicle Make : Jeep
5 out of 5
2/4/2016
I was very impressed by the employee's helpfulness and professionalism. I would definitely recommend this center to anyone who needs vehicle repairs.
William C.
Vehicle Make : Cadillac
5 out of 5
2/2/2016
This was the best experience my wife and I have ever had with a repair shop. Everything from the personnel, courtesy, skilled mechanics, materials, workmanship, accuracy, knowledge, and scheduling!!! Thanks for a job well done! **** and Carolyn Christensen
John R.
Vehicle Make : Ford
5 out of 5
2/2/2016
The entire experience to me was a pleasant one. This is the first time I had to use my insurance for this purpose and I wasn't sure what to expect but the folks from Emerald Coast Collision made it easy. I will definitely recommend to friends and family who need repairs done.
Voris H.
Vehicle Make : Mazda
3 out of 5
1/27/2016
I was without my car 4 days longer than I was told. You forgot to repair the back bumper even tho you gave me an email with the estimate.
John H.
Vehicle Make : Chevrolet
5 out of 5
1/23/2016
Thanks to Chuck and Tom I'm now back on the road everything's great
Andrew W.
Vehicle Make : BMW
5 out of 5
1/23/2016
Awesome experience. Gary was great and the car looks great too. 5 stars for sure.
Melanie B.
Vehicle Make : Chevrolet
5 out of 5
1/22/2016
Job well done. My car looks better than great. Thanks
Elizabeth O.
Vehicle Make : BMW
5 out of 5
1/22/2016
Excellent customer service, repairs were completed at time promised, business hours were convenient!
Andrew G.
Vehicle Make : Ford
5 out of 5
1/22/2016
First class service. Everything went as planned. Excellent work !
Joshua R.
Vehicle Make : Chevrolet
1 out of 5
1/21/2016
Very dissatisfied with the employees. In fact when I left an honest review on Google I was flat out threatened by an employee who didn't like it to remove it or risk having the owner use his "connection with colonels and generals on base to make me regret it"
Travis E.
Vehicle Make : GMC
5 out of 5
1/19/2016
Great work but the communication was a bit bad.
Paula H.
Vehicle Make : Honda
5 out of 5
1/15/2016
I love it. My car looks amazing. Thank you so much.
Rex F.
Vehicle Make : Dodge
5 out of 5
1/14/2016
Thanks for a great job on an older truck.
Amy G.
Vehicle Make : Mazda
4 out of 5
1/1/2016
I'm happy with the repairs that were done to my vehicle and even appreciate the cleaning it was given afterwards. I do have one issue that I will be calling about at my first opportunity. I noticed upon driving it to work in the rain that there is something creating a cloudy film across my windshield that wasn't an issue before my accident (there had been rain this day) that makes seeing the road difficult with lights around. I stopped along my way at a gas station to see if it would come off with those window cleaners they have outside... no luck. I am very concerned about this.

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