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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 688 reviews 86%
4 star 40 reviews 5%
3 star 26 reviews 3%
2 star 21 reviews 3%
1 star 24 reviews 3%
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(All Vehicle Makes)
William V.
Vehicle Make : Chrysler
5 out of 5
4/26/2018
Excellent service as always
Michael P.
Vehicle Make : Dodge
5 out of 5
4/24/2018
Would recommend
Brandy G.
Vehicle Make : Mitsubishi
5 out of 5
4/21/2018
Amazing service and thank you for detailing my car.
William L.
Vehicle Make : Mercedes
5 out of 5
4/20/2018
Gary my adjuster was great you guys did a really good job of keeping me informed of the progress by text keep up the good work
Michael S.
Vehicle Make : GMC
5 out of 5
4/18/2018
First class origination and did a fantastic job on My vehicle. Great to do business with and very friendly and helpful staff. Thanks again
Genevive M.
Vehicle Make : BMW
5 out of 5
4/14/2018
I appreciate your expertise in repairing my vehicle this time and the last. You are the best.
Kristi D.
Vehicle Make : Ford
5 out of 5
4/10/2018
My car was repaired not only in a timely and professional manner but the communication was outstanding throughout the entire process.
Aaron S.
Vehicle Make : Pontiac
5 out of 5
3/31/2018
I thought the customer service was fantastic! The work is good and so was the detail!
Vernon C.
Vehicle Make : Kia
5 out of 5
3/30/2018
Excellent service car was perfect and very clean. Gary was excellent 10 out of 10. 5 stars
Brian S.
Vehicle Make : Toyota
5 out of 5
3/24/2018
Excellent service. Personnel who work there are helpful, knowledgeable and and customer friendly. I will take my vehicles back there should I require repairs.
Karlynne A.
Vehicle Make : Ford
5 out of 5
3/24/2018
I appreciated the quick and friendly response to get my repaid assessed and completed. It was nice to get updates as the repairs were in progress. Every person I came in contact with was professional and friendly and I had no doubts that my car would be perfect
Steven S.
Vehicle Make : Honda
5 out of 5
3/24/2018
Gary was very professional and helpful. Ashley very good as well.Keep up the good work.
Zach D.
Vehicle Make : Acura
5 out of 5
3/21/2018
The communication between the company and myself was amazing
Wayne N.
Vehicle Make : Honda
5 out of 5
3/16/2018
As always, great work and customer service.
Julia W.
Vehicle Make : Toyota
1 out of 5
3/15/2018
I don't know why **** female person told me that the right rear view mirror that was replaced was wrong because they didn't know what to go by. Well there's another rear view mirror on the other side just like it and there were scratches from where the mirror had hit that strip and made two big Mark's wasn't replaced but they are working on it and should call me when the other mirror and strip comes in
John G.
Vehicle Make : Hyundai
5 out of 5
3/13/2018
Customer service was great and the car came back clean in addition to the repairs. Gary was friendly and helpful.
John Z.
Vehicle Make : Mazda
4 out of 5
3/10/2018
If there are any additional fees after the estimate please let the customer know as soon as possible not the day of pick up when everything is done. I personally do not like being blind sided, I think it’s sketchy and shady business. What if I did not want additional add on or service to the car? You should let the customer decide, not you guys. You guys seem to have a great communication with the customers, like updating customers frequently which makes me to believe that you have a good communication with the repairman. So why is it hard to tell me that you had to raise the price for the paint for it to match the color of my car. Because personally I wouldn’t have cared if it was off by a little. But I wasn’t informed of that until the day of pick up. Like I said shady business right there. Other than that overall customer satisfaction is good.
Bruce E.
Vehicle Make : Nissan
5 out of 5
3/8/2018
It was the best job ever. The service was impeccable... USAA is so fortunate to team up with a great company as you are. KUDOS great job...
Tamara M.
Vehicle Make : Toyota
5 out of 5
3/6/2018
Excellent customer service. Loves the text message updates. The detailing that we requested was fantastic. My car looked and smelled brand new. I hope I don’t have another accident but if I do, Emerald Coast Collision will be my first choice.
Dylan S.
Vehicle Make : Hyundai
4 out of 5
3/3/2018
Maybe just more email or phone communication

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