Carstar Douglas Auto Body & Paint

Initially when brought my car in you seemed to be very disorganized and did not have any ideas that I had called in 30 minutes before I got there. Your follow up was not acceptable. Your convenience seemed to be more important than your clients'. I never received a direct answer to my question. Very disappointing. This my second car I have brought to your shop and surprised with lack attention to my needs or my convenience this time.

You guys did an excellent job on repairing my Infiniti, crew scored above and beyond and should be recognized. Car is back to perfect shape, cleaned and detailed upon delivery. Cindy my advisor is awesome keeping me posted on repair status and worked throughoutly in the entire repair process. Bravo!

Cindy Perez was terrific, put me at ease immediately and delivered a finished product ahead of her first estimate. The workmanship is perfect. I will definitely recommend this auto body shop to others and do a favorable review with Farmer's Insurance.

Great service. Cindy did a terrific job keeping me informed . Very satisfied.

Thank you Hector for your outstanding customer service. My car is like new and I am very satisfied with the repairs.

Services were excellent from all of your team

Douglas Auto did an amazing job on my truck they kept me informed on the progress on a consistent basis.

I was met by professional people esoeciallt shawn whocintunuallt uodated in the repair status In fact my car was ready two days befire expected Good job

Shawn was very helpful and patient at answering all of my questions! The experience at the shop went very smoothly!

They fixed my bumper and all of the rear sensors. I drove my car home and the next day when I turned it on, it gave me errors that the rear sensor was malfunctioning. So I now have an error light and error messaging when I drive my car. I need to return so they can fix it

Great service. It would have helped save me time had the Entrerprise rental car been available at the body shop when I dropped off my car as I ended up waiting half an hour to get picked up by them.

I loved the paint job on the hood. It's wonderful. The service staff were very friendly and knowledgeable. However, there are some fluorescent green arrows painted on the side panel that won't come off. Also, near there the paint has been stripped off. It is only a very small section, but I am sure that there was always paint there. Now it is just exposed metal. While I was very satisfied with the new hood, when I opened it up at a gas station a short time later, there was a plastic panel that was loosely hanging on. I was pleased to see that your servicemen had cleaned the engine though. The new plastic pieces that go under the tires do not to be flush, and they bend and buckle at different places. Finally, after I read your brochure that you gave me, I noticed that you pride yourself on cleaning the inside of the car as well to exceed expectations. Unfortunately, I noticed a lot of fine white dust in my car that was not there before I submitted it to you. I have tried to be fair in my comments and I hope that comes across.

Everything was done in a professional manner. I will recommend to friends and family

Wonderful staff treated you like you where family, car repair were perfect and I liked that they kept you inform throughout the process.

Great service and a speedy repair. Thanks everyone!

Do good job and good service

Shawn was professional, friendly and helpful. I appreciated the time he spent explaining about the repairs to my car. I also liked that it was washed and ready to go, when he said it would be. Thank you!

Keep up the good work!

Everything was perfect

Professionally done, expertly, and on time.