Robert K.
Vehicle Make : Dodge
This is the second vehicle that I have had taken to Gates through my insurance (USAA). Yet again, I have nothing to complain about. Outstanding work. Thank you.
Carrie-anne K.
Vehicle Make : Suzuki
Bruce was absolutely amazing!!! I'm just a little worried because my car sounds weird when I go over cracks in the road. I fear something is up with the new tire they put on (it was definitely under inflated. I had to add 9 pounds of air, but it still sounds weird.) But I don't have time to take the car in. I work all hours that the body shop is open.
Gary H.
Vehicle Make : Chevrolet
They were very professional and nice. I'm glad my insurance company suggested them. I would highly recommend them to anyone
Merry H.
Vehicle Make : Nissan
Brian Rodgers was a pleasure to work with,your gates team does a great job!
Judy W.
Vehicle Make : Chevrolet
You did a good job Thanks You.
Timothy S.
Vehicle Make : Cadillac
Tony was great to work with. If I ever end up needing repair again, I'm coming back to Gates and asking for Tony. Vehicle looks great! Good job everyone.
Thank you, Tim Sparrow
Daniel W.
Vehicle Make : Lexus
Customer Service experience was the worst I have had at Gates. Customer Service Agent refused to call me back even after multiple caps to him. He ignored me on my first visit while ans. Made phone responses while I was sitting in front of his desk waiting to be serviced. I called Customer Service Mansger to notify him of this issue and never once received an apology for the lack of service. Considering going elsewhere next time.
Angela C.
Vehicle Make : Buick
While my body work was excellent, the small detail of adjusting my headlight to match my other side was not done and the turn signal was not working properly. The morning after picking it up I ran to my Gates of Granget before work and they told me I had to take it back to the body shop and they couldn't help. I couldn't drive to work with a broken turn signal so I had to drive all the way out of my way and wasted gas and was late for work for a 2 minute fix. I was not offered an apology nor was I offered any gas for wasting a trip I shouldn't have had to make. I usually get my oil changes at Gates of Granger and my car is warranted through Gates. All of my business had been done there and this is the 1st time I've been flustered.
Edward B.
Vehicle Make : Toyota
The car was repaired in a timely fashion and looked like it had never been in an accident.
Chad W.
Vehicle Make : Chevrolet
Haven't picked up. On vacation.
Richard S.
Vehicle Make : Hyundai
I appreciated the people with whom I worked. The repairs were excellent. Cusps all around.
Nicholas P.
Vehicle Make : Honda
The staff from the estimator thru the entire process till I paid my bill was excellent. I received text updates. My vehicle was completed early.
Lysa C.
Vehicle Make : Chevrolet
Everything was done perfectly. .exceptional service, we are very pleased with it all
Amana M.
Vehicle Make : Chevrolet
Tony was amazing and beyond helpful. I'm so pleased I chose Gates for my repairs!!!
Jaime R.
Vehicle Make : Cadillac
Fast repair service.
Eric H.
Vehicle Make : Chevrolet
You guys did a great job,Thanks
Nancy W.
Vehicle Make : Buick
Brian Rodgers was excellent in taking care of me and my car.
Harold T.
Vehicle Make : Chevrolet
No attention to detail
George M.
Vehicle Make : Chevrolet
Really like the text updates! Nice to be kept informed. Thank you! Jeannette & Fred Morris
Lamont L.
Vehicle Make : Honda
Took a bit long, but good quality
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