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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 527 reviews 79%
4 star 89 reviews 13%
3 star 14 reviews 2%
2 star 15 reviews 2%
1 star 20 reviews 3%
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(All Vehicle Makes)
Alma V.
Vehicle Make : Toyota
5 out of 5
10/2/2024
Richardson Automotive did an excellent job. Blake listened to my concerns, explained what was needed and ensured all was repaired correctly. Excellent service.
David L.
Vehicle Make : Toyota
1 out of 5
9/23/2024
THE REPAIR WORK SEEMS GREAT TO MY UNTRAINED EYE. INSTEAD OF 23 DAYS IT TOOK 53 DAYS. THE SERVICE MANAGER TURNED HIS BACK ON ME WHEN I QUESTIONED THIS. MY CAR CAME BACK TO ME WITH AN ADDITIONAL 630 MILES ON THE ODOMETER. THE REP. DOUG, SAID THIS HAPPENS WHEN YOU RESET THE COMPUTER. TOYOTA SAYS THIS IS NOT POSSIBLE. I HAVE CALLED AND EMAILED AND NO ONE HAS RESPONDED TO ME. THIS IS THE REASON YOU HAVE LOST ME AS A CUSTOMER. YOU MISSED OUT ON MY FUTURE BUSINESS.
Debra M.
Vehicle Make : Toyota
5 out of 5
9/22/2024
Legend answered any questions that I may have had and made the whole process a very pleasant experience. Legend was very helpful in all aspects of my needs. Even though in the end my vehicle was deemed a total loss. The whole staff was very helpful and friendly.
Ming Ji.
Vehicle Make : Toyota
5 out of 5
8/26/2024
Warm and welcoming reception, smooth and prompt communication customer service, well done team!
Randy C.
Vehicle Make : Toyota
5 out of 5
8/26/2024
Very good!!
Ateyeh P.
Vehicle Make : Toyota
4 out of 5
8/26/2024
They cleaned the interior and exterior of the vehicle
James B.
Vehicle Make : Toyota
5 out of 5
8/25/2024
Repairs were perfect and Doug was fantastic! Highly recommend.
Walter O.
Vehicle Make : Toyota
1 out of 5
8/21/2024
When they delivered my vehicle to me, I think that when they washed it, some chemical they used stained the door moldings. I went to tell them and they said they would call me and they haven't called me. Those three stained moldings cost about $350.
Tatiana L.
Vehicle Make : Mazda
2 out of 5
8/13/2024
I am completely satisfied with the service provided to my vehicle. However, another part of my car was damaged in the process because it was sitting in the heat under open sun for 2 weeks. I think it would be nice to keep cars at least under a roof of some sort.
James H.
Vehicle Make : Toyota
5 out of 5
8/12/2024
Excellent customer service
Christopher F.
Vehicle Make : Toyota
5 out of 5
8/3/2024
Doug and his staff are amazing!!!!
Marlene S.
Vehicle Make : Toyota
5 out of 5
7/17/2024
Great work and awesome repairs
Kathleen D.
Vehicle Make : Toyota
5 out of 5
7/16/2024
The service & communication were top notch
Maria A.
Vehicle Make : Toyota
3 out of 5
7/2/2024
!!
Charles S.
Vehicle Make : Dodge
1 out of 5
6/30/2024
There a part of my front bumper that was never attached
Donna S.
Vehicle Make : Toyota
5 out of 5
6/27/2024
Doug and the staff made the service a pleasant experience.
Mohammed W.
Vehicle Make : Toyota
5 out of 5
5/1/2024
We had a really good experience with Richardson Automotive Body Shop. The customer service was top notch and Mr. Legend was great with his communication and follow ups. The repair work shows quality. Really happy with the experience.
Kelly T.
Vehicle Make : Toyota
4 out of 5
4/18/2024
I was informed of parts status & ordered, but not really on completion date. Job well done though!
Robert L.
Vehicle Make : Toyota
5 out of 5
4/6/2024
I felt like I was kept in the loop on the repair by Mitch.
Toney H.
Vehicle Make : Toyota
5 out of 5
4/3/2024
Professional work

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