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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 924 reviews 78%
4 star 209 reviews 18%
3 star 15 reviews 1%
2 star 13 reviews 1%
1 star 30 reviews 3%
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(All Vehicle Makes)
Fred M.
Vehicle Make : Chevrolet
5 out of 5
2/22/2024
Job well done! Thanks
Marilu S.
Vehicle Make : Nissan
5 out of 5
2/12/2024
Very good job
Hector B.
Vehicle Make : GMC
5 out of 5
2/11/2024
Great team and service as always
Robert B.
Vehicle Make : Ford
4 out of 5
2/11/2024
Alejandro Cisneros, please call Me on Mobday February 12th. Thank zyou
Isidoro O.
Vehicle Make : Nissan
5 out of 5
2/10/2024
Good job
Charlene G.
Vehicle Make : Toyota
5 out of 5
2/10/2024
The team listened to our concerns and provided expedited service. My car drives like it was brand new!!!
Jannie W.
Vehicle Make : Ford
5 out of 5
1/31/2024
Y you guys did a tangible job made it look brand new again job we are done
Belinda M.
Vehicle Make : Toyota
4 out of 5
1/29/2024
At the end of our experience, we were very pleased with the work done on our car. However, our initial experience wasn’t ideal. We went to pick up our car and it did not look good. We were so disappointed. We learned as we asked questions that after market parts were used to repair the car. When we asked why Toyota parts weren’t used, we were told that insurance companies don’t typically approve the name brand parts. We kept the car at the shop and explained that we expected more from the shop. We also called our insurance and found out that the Toyota parts were never requested by the shop. We were told that we had the right to leave our car at the shop until the car looked like new. With that information in hand, we felt more comfortable with what our car should look like and the quality of service that we should get. In the end, the car looked great and our representative was super friendly and accommodating. Hopefully we don’t need to visit a collision shop anytime soon, but if we do, we’ll go back to Town East Ford Collision Center. They do excellent work!
Elaine H.
Vehicle Make : Ford
5 out of 5
1/28/2024
Miguel did an excellent job, and kept me updated. Excellent service!
Sergio N.
Vehicle Make : Chevrolet
5 out of 5
1/26/2024
Excelent service
Derrick T.
Vehicle Make : Ford
2 out of 5
1/15/2024
My driver side of 2015 mustang gt 5.0 was damaged in a wreck. 2015 mustang was drop off on 10/30/23. I was told that my car would be ready by 12/6/23. Unfortunately I receive my car on ****/10/2024.I was promised to get a rental car, doing the process of repairing the car. I never received a rental car. I brought my car back to the repair shops, because I have multiple imperfections on passenger side of my car. I didn’t have any issues with my passenger until I bought my car in the shop. I have multiple rock chips on my front windshield, hood, passenger side front fender, passenger roof top, and near the passenger rear tire. Also, now have a little gap between the frame and door on the passenger side. Overall I am not pleased with the quality of work.
Adam C.
Vehicle Make : Lexus
5 out of 5
1/14/2024
Town East Ford did an incredible job on my lexus, looks incredible couldn't be any happier
Tiara W.
Vehicle Make : Ford
5 out of 5
12/14/2023
Great service
Bradley K.
Vehicle Make : Ford
5 out of 5
11/12/2023
Job well done
Jo F.
Vehicle Make : Toyota
5 out of 5
11/10/2023
The job was beautifully done. Thank you very much.
Amanda H.
Vehicle Make : Kia
2 out of 5
10/22/2023
There was a loose wire they made me aware of. They said they didn’t know what it’s supposed to be connected to. There’s an intermittent squeak/squeal that wasn’t there before the repair. The interactions with everyone was top tier. The calls, in person, rental vehicle, just everything was so easy and informative. I like the frequency of updates. It wasn’t overwhelming.
**** P.
Vehicle Make : Chevrolet
5 out of 5
10/22/2023
Great shop! Work is excellent and communication is top-notch.
Cecilia T.
Vehicle Make : GMC
5 out of 5
9/30/2023
Awesome job all around
Peggy Huff.
Vehicle Make : Ford
5 out of 5
9/28/2023
My service advisor was extremely helpful he went the extra mile for me. He gave me weekly updates to keep informed on their progress. I commend him because at the I had an attitude with him. He defused the tension and reassured me that he was going to make me happy. He did better I have a brother for life. Hector is the best. Good Ford
Claudia M.
Vehicle Make : Ford
5 out of 5
9/25/2023
Car feels great! Like it’s brand new! Thank you!

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