Reliable Chevrolet - Springfield

Good communication. And timely work!

Thankful to the team, especially Starla, for helping to make this a smooth, easy process for repairs. Job well done by all. Thank you!

Very professional, clean and timely. Loved the attention to detail and caring manner.

I scheduled an appointment for Monday to have my electric left rear view mirror replaced. The male tech who I spoke to on the phone said they had the part in stock and said he would set it aside with my name on it so it would be here on Monday. I verified that it was the electric mirror because they (this same dealer) upgraded the mirrors when I bought the truck. He said yes he had the electric mirror. When I arrived for my Monday appointment the female salesperson (who looked for the part by VIN number) said they didn’t have the mirror and would need to order it. I was frustrated. It seemed like one hand didn’t know what the other hand was doing. I asked her if she was looking for the right part? My mirrors are electric. She looked some more. (I’ve now been waiting for almost an hour. I left my truck with her and went to lunch). While I was at lunch she called to say they found the electric mirror but did not have time to install it. So we rescheduled for Wednesday. On Wednesday I arrived and after they took my truck apart the sales person (Hanna) said they didn’t have the electric mirror. She said they didn’t know it was electric and accused me of changing out the mirrors from the stock mirrors the truck came with. I was upset. Now I’m being blamed for this problem. I said your company put the electric mirrors on when I bought the truck. I’ve also told two different people over the last 5 days that they were electric. I asked, how many people do I need to tell that the truck has electric mirrors. They apologized and said they would order the part and let me know when it would be in. After waiting for 10 minutes for an answer as to when the mirror would be available, I went up to the sales person (Hanna) and asked her to check with the first person I talked to who said he had the electric mirror set aside for my Monday appointment. How many male salesmen could there be? 5 min later Hanna came back and said they found the part and were installing it now. Not including the first 30 minutes because I did get there 30 min early. The **** hour appointment ended up taking 2 ****/2 hours but they got it done.

This body shop went way above and beyond for me and I am eternally grateful. They were always in contact and informative. Then when I recieved my car it was looking and driving amazingly ! I appreciate each person who had a hand in working on my vehicle even the ladies in the office they are amazing girls! 100 out of 10 is what I would rate them all!

Job was not completed. Missing parts and extra bolts

My car was returned with patches of paint gone. I was asked to sign the final papers BEFORE I was shown my car. There are places where the paint is gone. Did note this to the customer service agent. She mentioned that this might have occurred when it was it was washed. Please contact me ASAP Mary E **** ****-****-xxxx ****-****-xxxx So

Tom is amazing! I was even offered a ride back home because I had to leave my car there over night. Very satisfied with the service Will definitely refer my friends here Thank you Tom and the lady at the front desk! Very professional.

Tom and his crew done a great job

Great job, done earlier than expected, and kept me informed of the progress. Polite and friendly staff. I will bring future business back to Reliable Chevrolet! Thanks to all for a job well done on my beautiful pickup!

Looks great. Took longer than I expected but worth it.

Everything was up front. They stayed in contact with me with changes that were noted and I feel it was done at a reasonable price and a loaner vehicle that sold the deal. They did a good job.

Even tho I ran the last estimator off, Lol

Everything was terrific, repairs were perfect and looked great like nothing ever happened to the vehicle. The people at the body shop were nice and I got updates a few times a week. If I needed work done again I would go here every time.

Everyone was very nice and professional. And the body work looks good. Thank you to all involved! Karl H

Great job and in good time.

Great people and great service!!

I have already answered this survey. And again, I felt very appreciated, valued, welcomed and respected by every member of the team that I encountered. The showed to me that they all sincerely went above and beyond to care for me and my vehicle.

I had a great experience with Reliable, Chris in the repair shop was allison, very informative, always gave me an update on the processing of my car.he was an excellent listener never avoided my phone calls or texts, his personality was outstanding,in the future hope I dont have any accidents but I will never take my car anywhere else,Chris Rocks!!! Thank you Reliable!!

Chris Rude was very thorough and very professional