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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 113 reviews 83%
4 star 9 reviews 7%
3 star 3 reviews 2%
2 star 4 reviews 3%
1 star 7 reviews 5%
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(All Vehicle Makes)
Leticia G.
Vehicle Make : Ford
3 out of 5
9/20/2016
Better customer service and communication.
Michelle G.
Vehicle Make : Ford
5 out of 5
9/16/2016
Lakita Royal was very professional and courteous. She provided updates and changes in a timely manner. The automated emails with the update was very helpful and informative. Mt truck was repaired and cleaned. I could not be any happier with the overall service I received! !
Barbara G.
Vehicle Make : Ford
5 out of 5
9/8/2016
I had a really good experience working with the staff at Grand Prairie Collision center. Jose was very professional. Thank you
Skye G.
Vehicle Make : Ford
1 out of 5
9/2/2016
I made an appointment to get an estimate and had to wait 30 mins. After having my car in your shop for 13 days, receiving emails up to the day before I was scheduled to pick up my truck saying it was on schedule then silence - no call and no email that my car was not ready. After THREE calls I got the message that it would be be another three days. I called on that day and was told it was ready. I show up and it is NOT READY I had to wait an additional 45 mins while it was finished up. HORRIBLE COMMUNICATION IN SPITE OF ALL THE TECHNOLOGY..
Elizabeth B.
Vehicle Make : Ford
5 out of 5
8/6/2016
5*
Demetrio P.
Vehicle Make : Ford
5 out of 5
7/18/2016
I want to say thanks to the team at the collision center you made the process very smooth with the updates, and Lakita was very awesome thanks!
Wesley C.
Vehicle Make : Ford
5 out of 5
6/15/2016
Job well done.
James W.
Vehicle Make : Ford
1 out of 5
6/4/2016
We still have problems. We just discovered that the lights on the bumper were never reconnected. The trim along the doors is crimped where it was pryed up for removal.
Richard S.
Vehicle Make : Ford
5 out of 5
5/25/2016
Professional , I would come back again. I would recommend you company to others.
Carlos R.
Vehicle Make : Chevrolet
2 out of 5
5/5/2016
The worst experience , the job it's good but the time for the repairs take forever almost 45 days I'm so desapointment
David N.
Vehicle Make : Ford
2 out of 5
4/16/2016
The repair took way to long. Terrible support from Laquita in regards to communication and honesty. I did like Eric Hayes, the manager I had to get involved.
Janis F.
Vehicle Make : Ford
5 out of 5
4/5/2016
Very professional
Frances Y.
Vehicle Make : Ford
5 out of 5
3/3/2016
Thank you my SUV looks wonderful good work
Nichole B.
Vehicle Make : Ford
5 out of 5
2/26/2016
I want to thank all the collision team especially Lakita she was very helpful an always kept me updated on my progress of my vehicle.
Mitchell S.
Vehicle Make : Ford
5 out of 5
1/27/2016
Lakita Was always present and did what she could to help me when I had questions I would rank the experience as a 10 **** Mitchell S
Freya F.
Vehicle Make : Chevrolet
5 out of 5
12/17/2015
Awesome customer service. The truck looks brand new. Thank you for the outstanding work.

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