CARSTAR Chilton San Rafael

Communication was very good

I couldn’t ask for a better truck repair experience. Gustavo kept me constantly updated so I knew exactly what was going on and he was invaluable as a go- between with the insurance co. It was stress free. The repairs look great and my truck was even cleaned including the tires treated. I’d recommend you all anytime. Thank you.

Gustavo was terrific. I haven't ever been so impressed with car repair and your dedication to service.

Gustavo was the best. Knowledgable, courteous, prompt with information promised. Just a great experience.

Excellent people all around Went well above and beyond to make sure my car was right.

Great service, great on keeping me updated and amazing work on my vehicle.

Very efficient and kept me informed about what was happening with my vehicle.

Provided great service. Kept me updated with the status of my car and finished right on schedule

The guys here were great! They got my car done ASAP, so that I wouldn't have to pay for rental as long. Very prompt and communicative! Thank-you! Naomi A

My main complaint is that the email updates I received were inaccurate and caused me to have to spend $166.78 out of pocket on a rental car I did not need. Everyone I spoke with in person was very kind and accommodating and the repairs were well done but because I was repeatedly given inaccurate information via the automated emails I am extremely dissatisfied and will likely not be returning as a customer (though I have used Chilton before and even recommended it to others). I made an online appointment for an estimate through the website. When I arrived I was told that Chilton would not give an estimate at that time and would also not do the estimate without my committing to having the repairs done at Chilton. At that time I scheduled a second appointment to have the estimate and repairs done based on my previous positive experiences with the shop. After I dropped off the car at the second appointment I was told that it would be shipped to San Rafael because they were not able to complete the repairs at the SF shop. Again, because I had a previous positive experience and I was assured this would mean getting my car back sooner I agreed. I was then called by the San Rafael telling me that my car was covered in ash and needed to be washed. It turned out they had called the wrong customer, but caused some confusion and was quite unprofessional. I was repeatedly sent email updates saying that everything was on schedule and my car would be returned by February 28th. On February 27th I was end an email update that the car would not be ready until March 4th. Because I was only given one day's notice that I would not have the car for that weekend I was forced to pay out of pocket for a rental car. I called the shop (to no answer) and later was able to get in touch with someone who told me there was a part on backorder and they had not bothered to tell me until the 27th. I was told that the car might be ready on Friday if I were to call back. After calling back each day for the next few days I was told there was no chance of the car being finished until March 4th. On March 4th, after all of the back-and-forth of the next weekend I recieved an automated email that the car would not be ready until March 5th. I was extremely upset at this point that the car had been delayed and also that I had not even been paid enough concern to merit a phone call with an explaination so I called to express my frustration. I was unable to get in contact with anyone so I left a voicemail. Later that day I recieved missed a call from the shop and recieved a very nice email apologizing and offering to detail my car. On March 5th I recieved another automated email saying the delivery had been pushed back until March 6th and eventually a phone call saying there had been a problem with the tow truck. When I was finally able to pick up the car on March 6th it had not be detailed. I honestly don't care about the extra time it took to fix the car, and I was otherwise treated very kindly by the staff at Chilton but I am upset I had to pay the $166.78 for the rental car I did not need because I was unable to plan for the late delivery. I think all of these problems were created but the ill used automated email system.

I was completely satisfied with the repair done to my car! Kevin and the rest of the staff are so kind and very professional, they kept me updated throughout the whole repair experience. I would definitely recommend this place to others!

Greet service and superior work!

Kevin was prompt and responsive throughout the entire experience -- always made me feel like he was doing everything he could to help!

Hard with changing finish dates- had to cancel events cuz thought picking up car several different times. On the other hand, knew my car wasn’t being forgotten. I mentioned this to the office staff and was explained changes due to coordinating with out side sources (ieToyoto for computer work etc) so do understand but still frustrating

Couldn't be happier. Work is great. Interaction with team was great. Everybody did what they said they would do when they said they would do it. I'll be back whenever I need body work.

Is great thanks for your work

Special thanks to Kevin and Gustavo who were prompt, efficient and courteous throughout the process. The car looks better than new.

Great service. First class

The team was polite efficient and knowledgeable. I am very pleased with the car repair Would recommend this Chilton Auto body to everyone

It was quick. I was always kept informed about the status of the Car.