Innovation Managed Repair Network (IMRN™) - The backbone of our expert services is our nationwide, managed repair network of over 2500 shops that meet strict guidelines relating to facilities, equipment and training as well as performance goals for customer service, cycle time, quality estimating and repairs.
The Innovation Managed Repair Network is designed to ensure that your drivers are taking their vehicles to the most trusted and reliable body shop in their region while enjoying the benefit of the buying power of a very large fleet.
We have spent years building our network of over 1,900 body shops and these shops have been pre-certified to meet certain criteria. The criteria that our body shops are measured on includes critical metrics such as turnaround times, professionalism and customer service, cost of repairs, quality and workmanship. They are also audited on a regular basis to ensure that your customers get the highest quality repairs and the most accurate repair estimates.
Through this program, clients also have access to the most experienced I-CAR certified technicians who ensure that your vehicles are repaired quickly, cost-effectively and properly. All of our primary bodyshops provide our internal collision experts with a fully detailed estimate along with a series of images. These estimates and images are all available online for your viewing. For certain types of damages, our loss adjustors will arrange for an on site inspection and if the vehicle is beyond economic repair, we arrange the total loss handling for you.
If the vehicle is repaired at one of our primary body shops, we offer a lifetime guarantee on the repairs to your vehicles which offers additional peace of mind to you and your drivers.
Key Features
- Nationwide collision repair network.
- All repairs guaranteed for the life of the lease.
- Qualified technicians average 20 years of collision repair experience.
- Vehicle damage images and collision repair information available via online reporting.
- Customer Contact Center available via a toll-free telephone number 24 hours a day, every day, year-round.
- All repairs guaranteed for the life of the lease.
Key Benefits
- Peace of mind in knowing that your drivers will have someone to call in the event of a collision or an incident.
- Decreased downtime due to experts handling your motor vehicle repairs from start to end.
- Confidence in the repairs and pricing overseen by Innovation Auto collision repair technicians.
- Assurance that vehicles are repaired quickly, cost-effectively and properly.
- Cost-effective in helping improve your company's fleet performance.
- Convenient collision repair process for the driver.