What is Help Point ?

That’s the name Farmers Insurance Company adopted in 2010 for the entire Farmers Claims organization,  servicing Farmers, Foremost, 21st Century, Bristol West and Zurich Small Business1customers.  As a customer, you probably associate your coverage with the company name printed on your policy. We hope our new name helps reassure you that you’ll be assisted by reliable and knowledgeable insurance professionals within the Farmers Claims organization – whichever brand you have purchased.

So, when you call one of our HelpPoint Claim Services call centers, our greeting will typically be in brand.  When you contact a local Claims office, or a claims representative who typically serves policyholders from more than one of our brands, you’ll be greeted with “Thank you for calling HelpPoint Claim Services.”

You may see our new HelpPoint Claim Services by Farmers name and logo on various marketing materials, including our business cards, branded shirts and company cars.

But, whatever name you know us by, you can be sure that:

• our award-winning HelpPoint Claim Services team is staffed with caring professionals, available 24/7 to answer your questions and help you through the claim process.
• our more than 14,000 Claims employees are fully equipped to meet – and exceed – your expectations when you need our help.
• if disaster strikes, our Mobile Claims Centers (MCCs) and Claims representatives arrive swiftly to help our customers file claims, answer insurance questions, and access our free satellite communications and internet services.
• our fleet of claims vehicles is equipped with GPS technology to help ensure that our field claims representatives and resources arrive quickly when you need them.

Make no mistake: Best-in-class customer service is our standard. It's also our passion and what we do best. That's our pledge.

If you have questions about HelpPoint Claim Services by Farmers, please contact your agent.