Brought my car in for repair to be made to front bumper. I also had a crack on my back bumper that I inquired about a price to repair it. When I got my car back there was a large deep scratch on my back bumper as well as the crack that was already there. I questioned manager Carl Knight and he stated it was there and that they had a picture of it. The picture he showed me was so blurry you could not make it out. This mark was not on my car when I brought it in. He talks to my father and he told Mr Knight he was the one who brought the car in and inquired about the back bumper with Mr Michael Vernon who also looked at the back bumper. My father told Carl Knight let’s look at the video of the day we brought it in and then Carl Knight abruptly hangs up in my father. While I am waiting on my parents to come to Service King, Carl Knight insinuates that all I wanted was a free bumper and stated that “you”people always want something for free. If I had wanted something for free why would I ask about a price for a new back bumper. The manager is rude and disrespectful.
11/19/2019
Pamela M. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was courteous, professional and knowledgeable. I was kept up to date regularly. I am pleased with the entire process.
11/19/2019
Tiffany G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job pat keptnme updated about everythimg
11/19/2019
Kimberly F. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent and outstanding service. I was consistently updated as to the progress of the repair. Shop was very attentive to any questions and answered immediately. The texting feature is a clear winner and an ideal means of communication. Extremely pleased and would utilize this company again if needed. I am very pleased that this shop is an approved repair choice for my insurance company.
11/19/2019
Suzette C. VERIFIED CUSTOMER
Vehicle Make : GMC
Great customer service!!
11/19/2019
Laurence C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I had a great experience. In particular Heather was a delight to work with. She was great with communication and kept me posted throughout the process.
11/19/2019
Catherine S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Yes Looks and feels good!
11/19/2019
Michael M. VERIFIED CUSTOMER
Vehicle Make : Kia
She looks great. She feels different.
11/19/2019
Rocky F. VERIFIED CUSTOMER
Vehicle Make : Ford
Juan at Service King is great !!
The service is fantastic .
Juan always kept me completely
informed ..
11/19/2019
David L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I highly recommend Service King. Service Advisor Derrell Mangus and the entire office staff were courteous, efficient, and professional.
11/19/2019
Willis F. VERIFIED CUSTOMER
Vehicle Make : Buick
Good job.
11/19/2019
Philip M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service and delivery of my repaired vehicle.
11/19/2019
Nancy S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Service king kept me informed about the progress of my repairs and when I picked up my car it looked like it had never been in an accident. Cody did a wonderful job taking care of my car.
11/19/2019
Javier G. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great customer service!! Thank you so much!
11/19/2019
James R. VERIFIED CUSTOMER
Vehicle Make : BMW
This is my third time back and I’ve found a place I trust and people I like.
I’m a customer at this point and will continue to be loyal unless something changes.
Adore the shuttle driver and hope you consider promoting him up through the ranks into an advisor role at some point.
Honest, good natured young man!
11/19/2019
Minse K. VERIFIED CUSTOMER
Vehicle Make : Tesla
Chris has been superb. His professionalism demonstrated the best customer service.
11/19/2019
John B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great work in record time
11/19/2019
David M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communications.
11/19/2019
Earl W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Car looks great!!
11/19/2019
Susan E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Communication was great- customer service was assume- Thank you!