Service King Corporate

I appreciated being kept informed once my email and phone number were updated. Stephanie and Mitchell provided great customer service

Great service. Super happy

Good job

Tyler took good care of me and made me feel like he cared about getting my care back promptly. Very professional and caring.

I was charged for new wheel, but have my partially repaired old one re-installed. I want new one, as billed. Service adviser who went over bill with me also informed me that my car should have had, but did not, have an alignment. I was already disappointed and inconvenienced without my car for 18 days. Original estimated time was about 5 days, then extended to 17 days (yesterday), and finally ready for pickup today. Now I have to return to have new wheel installed and get alignment.

The team here is outstanding a few small glitches however Phil our contact did an outstanding job in total communications for up to date information.

I appreciate everything Elizabeth did. :)

Great job will always use service king for any work on my car.

Personnel assisting us with accessing our car were very rude and went as far shouting an expletive at me and my family as we left after obtaining what items remained from our long time car that was wrecked.

Too long to complete

Danielle was very helpful

From the start it was a bad experience. They were supposed to call me on several occasions and never called me. I had to call and keep pestering them to give me any information on the progress of my car. It took over a week for them to finish looking at the damages and report it to my insurance. I think it would have taken longer if I hadn’t kept calling them. I wanted to take my car somewhere else after that but it would have just delayed the process even more, and I just wanted to get my car back ASAP. At one point my contact at the shop asked me if I would prefer to have my car fixed or just totaled which I thought was very strange and completely inappropriate to ask. It is not my choice, it is up to my insurance company and what they decide to do. It sounded like he could mess with the numbers and make it happen if I wanted him to. From the beginning he thought my car would surely get totaled and it seems like he didn’t want to go through the hassle of actually looking at the damages. I just kept repeating I want you to do whatever my insurance says to do because that isn’t my choice. I got a call saying my car was finally fixed but I said I couldn’t pick it up because I work late. I wanted to know if I could have someone else pick it up and he said yes but I need to call them back and tell them a name so they give it to the right person. The next morning I take time off from work to go in right at 7 am and my paperwork wasn’t finished. He blamed me because he said I was going to call him but that shouldn’t have delayed him from finishing my paperwork. I explained, no I said I would call if someone other than myself was coming to pick it up. It was just icing on the cake of a horrible experience. I had to sit and wait for him to finish my paperwork and he said he couldn’t complete it all so he would email me the rest of the final paperwork. I picked my car up on Wednesday at 7 am and it’s now Thursday...I still haven’t gotten that paperwork. I finally have my car back after a month and a half and will never take my car back to service King.

Work looks great! One day late but not a problem.

They did a great job, They were very professional and kept me updated with my vehicle repairs

Service King was great thos was my first and hopefully my last accident but my service advisor Kiry was great at keeping me informed about what stage my car was in and he made this bad experience a great one hats off. And my car looks great. Thank You so much for the care I received. T. Thank You Pamela Cross

Thank you so much fabulous job!!!!!!!

Everyone was very pleasant and helpful, great customer service and excellent workmanship with the team at the I45 North location in Conroe, TX. Will definitely use Service King for any future requirements at that location.

10 Star Service ????

Great experience after an unfortunate situation with my car being hit. I really appreciate the quick and easy service!

Best service ever!!