The process to repair my vehicle took entirely to long 10 days(minus the weekend). It appears to me its a scam to keep charging the insurance company.
A representative from Service King did not call me to inform me my vehicle was ready. I happened to be in the area and went by the location to check on my vehicle because the repairs were taking so long. I was referred to Service King but I will NEVER refer anyone to have their car repaired by this company Untrained receptionist, adjusters, management etc.....
11/25/2019
William S. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job explaining process and completed in timely fashion.
11/25/2019
Kristi H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I had to take my car back after inspecting it and realizing that it had some damages still down to the seams that were not matching up on my front bumper our back bumper that they fixed they also left out finding a leak that has now caused me to have a water pump go out I had to take it back and get it back in the bay and now the insurance is not taking the amendment for the water pump and the repairs are done but what good does that do if my car is still not running the way it was before I was hit back on Labor Day by another person who is also insured by Farmers Insurance group which I think may be part of the problem they don’t want to sue themselves I really think Service King is trying to work it out for me and John who is at The Service King off of Edwardsville Road is doing what he can so far I am going back to try to see if I can resubmit the claim and disputed and at least get them to have it with me since it was not occurring before the accident I have still not got to talk to a live agent everyone is putting me off at my own insurance and add the other insurers and also so it has been a real car pile up please help me I would like to get this done and give you a great satisfactory reply
11/25/2019
Grant C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Front desk young lady her name is Amber was very nice to me the service was great
11/25/2019
Stephen H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was really nice. Work was well done. Grade A service.
11/25/2019
Chris W. VERIFIED CUSTOMER
Vehicle Make : Tesla
Brie is the absolute best service advisor I’ve ever worked with. Super informative and communicative, and definitely went the extra mile to help me out as a repeat customer before your relationship with Tesla ended this week. I don’t know what we are going to do if our cars ever need work again; my wife and I both drive Teslas now and you are the only shop we have ever been happy with.
11/25/2019
Timothy H. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair is good and the people at the shop are friendly, we did not check the car very throughly when we pick up the car since it was late. We found some dirty oil smudge on the side of the fabric in the front side driver seat and some weird red paint behind the rear of the car later that night.
Other than the small smudges, everything checks out.
The repair seems to be good.
Thank you.
11/25/2019
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The steering is real stiff, my ABS, LOW AIR PRESSURE, EPS, check engine light is on. They where not on before the accident.
11/25/2019
Litzy R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Awesome service!
11/25/2019
Clyde H. VERIFIED CUSTOMER
Vehicle Make : Ford
Very good job, great customer service. Thank you
Clyde
11/25/2019
Stephen H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Hello My Name is Stephen C. Hamilton
I had a really bad accident no fault of my own.
Service King towed my car there. They gave me a ride there to see my car and the damages. They gave me an estimate the next day.
Service King they kept in touch with me via text messages and Emails about the status of my repairs and the progress every day. They immediately contacted my insurance they gave them a quote on how much it would be to fix my car. Then they got me a rental car right at Service King there was a Enterprise's Car Rental store. They made it very convenient for me.My car was almost totalled but with working with Service King and my insurance they were awesome confirming and completing an Excellent repair. They were very professional,Caring,and efficient.
The Customer Service was Superior in that they were Honest,Communicated well,and kept it real they reassured me in a moment of despair.
I give Service King 5 Stars.
Thankyou
Service King in Mill Creek,Washington
11/24/2019
William D. VERIFIED CUSTOMER
Vehicle Make : Ford
First I arrvive to find that the **** had not replaced the front bumper that was included in the estimated then my truck batteries was dead and needed a jump. But the paint job and color is The worse paint I ever seen its obvious they take no pride in there work. And they was about 1500 over the estate and used parts
11/24/2019
Debra G. VERIFIED CUSTOMER
Vehicle Make : Subaru
The person at front desk-sorry can't recall his name is awesome! Appreciated the text updates
11/24/2019
Sadie P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work and done in the time they said they would
11/24/2019
Luis S. VERIFIED CUSTOMER
Vehicle Make : Honda
Paint job came out extremely bad .
11/24/2019
Janet V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent repair, excellent customer service. Daniel kept me abreast of progress throughout the entire process.
Well done
11/24/2019
Cecilia P. VERIFIED CUSTOMER
Vehicle Make : Kia
Quick and professional
11/24/2019
Albert J. VERIFIED CUSTOMER
Vehicle Make : Ford
Awesome staff. Thank you for all your assistance and keeping me updated on the status of my vehicle.
Albert Jaimes
11/24/2019
Gwendolyn H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hi I like the detail cleaning of 2016 Toyota Corolla which was very much appreciated