Service King Corporate

I was very satisfied with the work. The folks that I had face to face were very professional and friendly.

Robin Arnold took extremely good care of me and my baby!!! Thank you so much and keep up the amazing work you do!!! Alyssa Barber

Thank you!

Highly recommend. Fast, reliable service! Second to none. The only place to go for body work. Simply the best!

Tentative and speedy.

Exceeded my expectations

Joshua Satterewhite, my service advisor was very helpful and friendly. Probably the best I ever had anywhere. Kept me informed and should be proud to have him as an employee!!

Alex was outstanding!

Thank you so much!

Great experience. I was notified of every update with my vehicle via text and it was very convenient for me. Beautiful job on my car!

Top notch service. The communication was great and appreciated!

Everything fine except my car has a strong paint smell 4 days after I picked it up.

I dropped my truck off on 11/15/2019 to get a bumper and windshield replaced. I started receiving status emails from ServiceKing on 11/25/2019 stating it was dropped off on 11/21/2019. I knew then there was going to be a problem. I called on 11/21/2019 to check on it and I was told that someone would call me back. That didn't happen. I called on 11/22/2019 to see if it was ready and I was told it was in reassembly and it would be ready Monday, 11/25/2019. I called back Monday to check the status and was told again that someone call me back. That didn't happen. Again, I started receiving status emails on that Monday, 11/25/2019. According to those emails, reassembly means the work is done and a "QA person" is ensuring the work was done correctly. I had to call back again that day and was told there were some parts ordered that hadn't come in yet. How was my truck completed and being checked, but there were still parts on order waiting to be put on? ServiceKing then calls me Tuesday, 11/26/2019 and tells me my truck is ready. Of course, it wasn't ready because I pointed out to Matt that the windshield had not been replaced. Why had it not been replaced? He said he forgot. But, he said he'd get someone to come to my job and get it replaced asap. Ok, Matt. Thanks. I guess you and ServiceKing are willing to let me drive away from your location after you've had my truck for 11 days knowing you did not complete the job and you're fine with that. And, you want me to take spend more of my time, mind you, while I'm at work to finish a job that you had almost 2 weeks to do. I asked him what he needed from me in order to get that done. He said nothing. Based on what I had seen so far from ServiceKing I knew that couldn't be right. So, I asked Matt if he knew where I worked. Of course, he didn't know. "Oh...I guess I need that" was his reply. He takes my work address and I leave. He calls back about 5 minutes later saying there wasn't an auto glass claim filed with my insurance company and that I would need to follow up with them before I do anything. Again, seeing what I had already seen from ServiceKing I knew something was wrong with what he was telling me. I told Matt there was a claim because I had a claim number and a referral number, and that I'd check on it. I call my insurance company and what do you know??? There is a claim on file. But, I won't be getting that work done at ServiceKing. Matt was wrong. Please notice I didn't mention a thing about customer service (good or bad) throughout this entire response. This isn't a problem regarding customer service (even though service is part of your trademarked name). You asked about my experience. I feel rants by consumers about bad customer service are pointless. I actually don't give two sh!ts about your customer service program. In part, I think you're asking the right question regarding experience. Here's what you need to know: I work hard. I give everything my best. I've been rewarded generously for that. I get paid. I buy things (like a truck, and an auto insurance plan). I come to you (ServiceKing) with a problem that you will be compensated by my insurance coverage to fix. The compensation you will receive is way less than what I've paid in premiums since I've had coverage. So not only do we pay you to do a job, we have to constantly check to see if it's done. And, then it doesn't get done. Me and my insurance company gave you our best. We didn't get the same in return, ServiceKing. And, that's what you need to know.

Definite issues with communication. Called Thursday at 11 to find out if we were still on schedule so I could make arrangements for pick up on Friday and to see if some specific issues were addressed. I even stopped by in person. I was told I'd get a call back. I never got a call so I called again Friday at 2. Was told I'd get a call back. I didn't. I even went so far to reach out to Geico for an update. I called again on Monday and finally got in touch with the gentleman in charge of my vehicle. I was told they were touching up on the bumper and it would be ready that afternoon or the next day. They would call me when it was ready. Trying to leave for the holidays to go out of town, I called at 4pm on Tuesday only to be told that my car was "sitting out front ready to go". Seriously????!!!! I will be expressing my dissatisfaction to Geico as well about the lack of communication this repair shop displayed.

The estimator for Service King was very professional and polite, went over estimate in detail, great job. The work performed was excellent bringing my car back to new, great work.

I thought the Service King experience was 100% satisfactory.

Jim was awesome! He constantly kept me updated on the status of my vehicle and he was very polite and kind!

Satisfied

We have some finishing touches, but I was treated with courtesy and professionalism. I am very happy with my outcome and look forward to the completion of pending items.

They’re amazing