Service King Corporate

Everyone at Service King was is very kind and very efficient everybody did their job with enthusiasm. I had zero problems with my experience

Excellent service by Jamie and the rest of your staff. Would recommend you extremely highly. Thank you.

Dave at Service King in Murfreesboro was great. He kept me very informed and up to date on everything that was happening. The nationwide GM strike kept my Service King from getting a functioning and satisfactory part so my repair took a little longer than estimated but once they finally got a good part, Dave and the Service King in Murfreesboro had my car fixed quickly.

Good quality, good customer experience

great service!

The experience with the company was disappointing from the get go. After dropping off the vehicle I was told the pick up date was 09/28. That sounded reasonable to me. I then received an update stating it wouldn’t be ready until 10/21. The insurance company assured me that was wrong but after contacting your company I found out it was indeed right. I asked to pick up the vehicle because that was now a 7.5 week repair. I was told the vehicle had been taken apart and parts ordered and I would have to incur those costs prior to collecting the vehicle. I feel that the new date should have been communicated so I could agree before taking the vehicle apart. I contacted the front desk to express my concerns that this repair was longer than I was first told. Nicki informed me that my vehicle is not the only one in the shop and they can’t just work on mine all day long so it will take as long as it takes. I had been receiving automated text messages about the vehicle and I got one saying the vehicle would be ready for pickup 10/21. I showed up on that date to interact with Nicki once again. She informed me those messages were inaccurate and unless I got a call from them the vehicle wasn’t ready. Why send out automated messages if they are inaccurate? The vehicle was finally ready on 10/28. I was offered a $30 Starbucks gift card in exchange for giving 10’s on the survey. No thank you. Your lack of communication resulted in my vehicle in essence being held hostage and your front desk employee Nicki has been nothing but rude with every interaction. I will never use your shop again and will highly discourage others from doing so.

Luz was the BEST! She took very good care of my needs and questions. Thank you Luz????

Quick service from very courteous staff. Thank you.

great job! Great communication.

Great job, very good customer service particularly to Emma and Cynthia. I appreciated their professionalism. Thanks

Great service, third time using service king and always satisfied thanks.

Ok

Will was a complete delight not only did he fix my baby up .. he fixed it with plenty of time to spare getting me back on the road just in time for a big hunt for me.

Car looks great

The best service I’ve ever had. Above and beyond with such a kind group of folks. My service rep was the absolute best and should be the manager. He did not miss a day updating me. I’m sending everyone to this Service King! Thank You!

Beth is wonderful!

Exceptional service. From scheduling the visit to delivery, I was treated as a valued customer and kept informed throughout. Very, very pleased.

Lucio did a great job keeping me informed and ensuring top quality work.

Kimberly Faulk was first rate. She kept me informed enough about the status of my repairs without being either intrusive or laconic. I have used this SK branch before, and while I hope that I won’t need to use you again - I would definitely come back if I needed additional repairs.

Manuel was great!