This was the third experience I've had with two Service King locations in San Antonio. At one location the final costs increased 83% and 81% from the original estimates. At the other location it increased 48%. I understand the original estimate cannot determine underlying damage. That was not the case in the latest experience in which only a additional areas had to be painted. Nevertheless, your process of providing a true estimate only once the vehicle is in your possession and dismantled forces the customer to accept the cost. With your experience in repairing collision damage, surely you can estimate better than this the first time and not create the impression that you are exploiting the customer.
10/31/2019
Alberto R. VERIFIED CUSTOMER
Vehicle Make : Honda
Worst customer service ever!
10/31/2019
Victor M. VERIFIED CUSTOMER
Vehicle Make : GMC
Thank You for your professionalism.
10/31/2019
John P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
David was very professional, called and updated me every step of the way. I had complete piece of mind and was very happy with the quality and quickness of the repair!
10/31/2019
Michelle H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent customer service!!!
10/31/2019
Lionel F. VERIFIED CUSTOMER
Vehicle Make : Toyota
No updates on the car repair, only one at the beginning and at the end. Car sat there too long for repair. I was told to bring on Thursday but it wasn't worked on until the beginning of the week. I was called at 5:58pm that it was ready. Repair shop closes at 6:00.
10/31/2019
Montie K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your service.
10/31/2019
Kip C. VERIFIED CUSTOMER
Vehicle Make : Honda
The team did a great job.
10/31/2019
Christine M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was helpful and professional. The work was completed in a timely manner. Thanks to Christina for all of her help.
10/31/2019
Michelle M. VERIFIED CUSTOMER
Vehicle Make : Acura
Wonderful and quick experience!
10/31/2019
Sandra D. VERIFIED CUSTOMER
Vehicle Make : Toyota
very good treatment of employees and excellent service with the best results towards my car
10/31/2019
Guy R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Returned to have touch door lock reconnected. Very pleased with repair of fender and door. Work was completed ahead of projected time.
10/31/2019
**** J. VERIFIED CUSTOMER
Vehicle Make : Honda
I was kept up to date on everything happening with my car and I loved it, thank you for keeping me updated!
10/31/2019
Unk U. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I am beyond satisfied with my repairs and with the service I received. My car looks new! It was ready on time and I was kept up to date every step of the way. If I am ever in need of car repair in the future you guys will be my first choice.
Thanks again!