Best communication, and repair done faster than promised!
12/10/2019
Vadim S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Personal thanks to Mr Shime
(Sorry if i didn't spell correct)
12/10/2019
Cynthia B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I was very impressed with Freddy Garza who helped service my account and made sure everything went smoothy. Overall it was a great experience and I feel comfortable knowing that if anything else happens to my vehicle in the future I have a great team that has my back at Service King! Thank you guys for all your help and have a Merry Christmas and Happy New Year.
12/10/2019
Beverly B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Service was priceless from the beginning to the finish.
12/10/2019
Amy T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone I worked with was fantastic. My car looks better than the day I bought it.
12/10/2019
Melody P. VERIFIED CUSTOMER
Vehicle Make : Kia
I had an issue with Misconmuncation there was a receptionist when I went on saturday to pick up my car saying I needed a check but the whole time they had it that ruined my day
12/10/2019
Richard F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Took three weeks for relatively minor repair to car.
12/10/2019
Jean U. VERIFIED CUSTOMER
Vehicle Make : Kia
I was very pleased with the service from Service King.
12/10/2019
Jessica S. VERIFIED CUSTOMER
Vehicle Make : Ford
Good service and completed the job thoroughly. Have used them before. And will continue to use them again
12/10/2019
Darlene B. VERIFIED CUSTOMER
Vehicle Make : Subaru
It took way too long for a relatively minor repair. The estimated time was 5 days. 5 days turned into 11 days. Other than that, service was great.
12/10/2019
Mark T. VERIFIED CUSTOMER
Vehicle Make : GMC
39 days to repair.
Rental cost to me at $20 / day for same size vehicle to accommodate 2 boosters and a car seat.
Adhesive left on passenger door.
Deductible asked for at pick up even though other party claimed responsibility and other party agent clarified deductible would be sent day of drop off.
I had to call GEICO to clarify and solve.
Old front wheel rim/hub left in back of car.
Orange Marker left on back bumper.
New paint damage on back left lift gate.
Car wasn’t “ready” for pick up based on the above.
Discrepancy in text notification dates and actual dates received from service manager causing extra calls to ensure rental was reserved
12/10/2019
Roy H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I have always been treated right at Service King. Special thanks to Pat, who was my service rep.
12/10/2019
Robert C. VERIFIED CUSTOMER
Vehicle Make : Honda
I enjoyed the text updates that is a very nice touch
12/10/2019
Matthew G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This center caused more problems then good. They broke my transmission during a motor swap, double billed my insurance, and wouldn't release my car to me on time. On top of all this they tryed to bill me for my rental, when my insurance told them it was their responsibility. I think i should get my $1000 back due to all of the inconvenience. This shop had my car over 90 days.
My email is
12/10/2019
Beverly L. VERIFIED CUSTOMER
Vehicle Make : Honda
Lack of communication. Received **** email with estimate.
Car was received in October 17th. Finish date was December 5th.
I received 3 calls (2 were in December 5th), no texts and no additional emails.
I asked more than once to be kept updated by call, text or email..
The reason for delays were changed from waiting for parts to damage worse than thought.
Will not use again.
12/10/2019
Lisa T. VERIFIED CUSTOMER
Vehicle Make : Tesla
See my responses to the full length survey
12/10/2019
Tracie H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very unorganized organization. Although manager tried to make things right it was a drawn out process with repeated failed communication.
12/10/2019
Andrew M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent
12/10/2019
Syd F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thorough, communicative, friendly.
12/10/2019
Kyler K. VERIFIED CUSTOMER
Vehicle Make : Scion
Had a great experience with Service King. Loved the daily updates.