Every one was very professional n yet in a relaxed attitude. Ashamed more shops do not operate in this manner
11/30/-0001
John L. VERIFIED CUSTOMER
Vehicle Make : Honda
10/10 point
11/30/-0001
Angela B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Always makes it a good experience.
11/30/-0001
Kaitlin Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
John was an excellent contact! I really appreciated having the same point of contact throughout the repair process.
11/30/-0001
Rahul K. VERIFIED CUSTOMER
Vehicle Make : Nissan
This was my first experience with Service Kind and I have been to other body shops in the past as well:
Several things come to my mind:
- Taking the initial appointment just to get an estimate took a few days. The front desk definitely needs to be more polite and show some empathy.
- The estimate was completely taken based on just external pictures taken by a camera. There was no peek under the hood. No wonder, the actual cost was twice as much as the estimate.
- The repair was initially estimated to take two days, but took a whole week making plans for the work week a challenge.
- The hourly labor costs seem to relatively higher than those in the surrounding areas.
Things I liked:
- They do have a great dop-off and pick-up service and the driver was very nice
- They got my email address wrong when they entered it in their system, so I was not getting any initial updates, so I had to call in asking for when the repair is going to be done and had my email address updated. I subsequently started getting updates which was good.
11/30/-0001
Anne C. VERIFIED CUSTOMER
Vehicle Make : Saturn
My car was almost certainly going to be totaled, which would have been devastating for me at this time. Floyd worked so hard to find all the parts at a low enough price to fix it and I couldn't be more appreciative. When he had to pass the project along to Alan, they never skipped a beat. I was always informed and constantly updated on what was happening. To be honest, I haven't been to a shop that was more inviting and friendly. I felt like they took personal interest in making sure I was able to get that car back and as a nurse and a soldier, that car (as worthless as it may appear) is my lifeline. I don't know how else to say it. It was a great experience all around. Thank you so much!
SGT Anne M Carmichael
11/30/-0001
Dwayne A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Looks good, but I was overcome by the paint fumes and had to jump out of the car and vomit on the way home. I suggest you air the car out after a paint job or warn customer to leave windows open for a couple of days. Thanks, again, it looks good!
11/30/-0001
Vidya V. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jezel is awesome and I rate her customer service a 10/10.
11/30/-0001
Marsha N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Wonderful service!! Very prompt and the car was repaired
Looking like new!!
11/30/-0001
Emma L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for the constant updates and appreciated the texts every day.
11/30/-0001
Gina Q. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mr. Bump was thorough and great!!! Quality repair!
11/30/-0001
Helen B. VERIFIED CUSTOMER
Vehicle Make : Honda
Text updates were helpful. Fast, efficient service. Enterprise in site is huge help.
11/30/-0001
Odessa S. VERIFIED CUSTOMER
Vehicle Make : Honda
Always good experience! Always done before expected to be which is nice. Thank you!
11/30/-0001
Xinke T. VERIFIED CUSTOMER
Vehicle Make : Toyota
????
11/30/-0001
William B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service was great. Repairs were completed when promised. Work was more than satisfactory.
11/30/-0001
Nicole H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Really easy to work with. I wasn't left eondering about my car. They had amazong customer service and I will recommend them in thr future.
11/30/-0001
Alex S. VERIFIED CUSTOMER
Vehicle Make : Nissan
To whom it may concern, my name is Alex and I had a Nissan in to get body work done. When I picked up my car, I was very pleased by how clean it look and the damage was repaired as well as other small things near the damage which they had a choice not to do but still did it, which was nice and great customer service. I was very impressed with the leaning to my car that was done both inside and out. Keep it up and I'm sure it's just a matter of time you folks become really well known and I am will be spreading word about you guys and for once not a place to try to rip people off. Thank you Service Kings.
11/30/-0001
Alma G. VERIFIED CUSTOMER
Vehicle Make : Mazda
They are a wonderful staff. They did an amazing job with my car, it looks like nothing ever happened. They had mt car ready right when they said it would be done, no delays, and I appreciate their honesty. I would recommend you guys in a heartbeat. ThankThank you!
11/30/-0001
Tonja P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service.Everyone at Service King is professional and friendly. My Lexus looks great! Couldn't be happier- Juan is awesome!
11/30/-0001
Elizabeth H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car looks good. Helpful service, pleasant experience.