Service King Corporate

I'm not sure if my first response went through, I received an error on the page so I am rewriting my response. I responded "No" in answer to your question as I do not feel that all of my issues were resolved after taking my minivan to Service King for repairs. On the positive side, the repairs that were made were very good. All the dents were removed and the paint job looked really good. The damaged sections looked like new. Also, the car was very clean when it was returned. Even the milk stain on one of the rear seats was removed. This showed there was a high level of detail and care taken with my van. The reason why I am not fully satisfied is because Service King did not perform repairs to the passenger's side door that was damaged. I noticed a day or two after the accident that the plastic casing for the door wiring was damaged in 4-5 places. I saw that it had come apart in multiple places when the door wouldn't close properly. I was able to snap most of the plastic links back into place, but two were broken. These do not hold together and make closing the door difficult. When I first dropped the van off for repairs, I provided our rep with back story on the damage. I notified him that we had taken the van for a 40-point inspection in March before driving the van from NJ to TX. We then had to take it for Texas inspection in the middle of April. Neither inspection identified anything wrong with the van. Furthermore, the child's car seat on the passenger's side of the van, directly adjacent to the broken door, showed visible damage. Neither the car seat or door on the driver's side exhibited similar issues. Lastly, I didn't have any problems with the door until just after the accident. Despite this back story, the official comment I got from Service King was that the damage to the door could have resulted from the accident, or it might not have been because of the accident. Ultimately, I feel that Service King washed their hands of this issue and left it up to me and the insurance company to resolve. My dissatisfaction with Service King is that your people didn't act as my advocate. You didn't argue on my behalf and thus didn't help me get all the repairs from the accident fixed. If Service King isn't going to act in my, the customer's, best interest, why would I bring my van there again or refer anyone else to you for repairs? I don't feel that Service King was looking out for me. Sincerely, Evan J

Excellent customer service and quality repairs!

My car looks wonderful. Staff was extremely professional and pleasant.

Great customer service and work. I would highly recommend this place to anyone.

Thank you for being thorough and complete in the repairs to my car. Thank you for the regular email updates. And, a special thank you for the beautiful wash and vacuum!

Justin was very courteous and kept me updated very thoroughly along the way.

Satisfied by how fast the work was done

I couldn't imagine it goin any smoother. My advisor kept me up to date and in good contact. So happy to have my car back, looks even better than before!

Very professional

Everything was professional and I am a customer of yours for life

My car is shaking horribly & I was told this had nothing to do with the accident...even though I didn't experience this problem until the accident occurred. Not mention other items were brought up to the responsible ins and told to them it wasn't their responsibility to repair

Work completed ahead of schedule and all interactions were very professional. Thank you.

All good

Husband picked up the car 7/5 and was not given any walk around inspection or anything.. Basically he paid, was given keys, and then left.

Thank you very much for the wonderful and fast service. Starting with the estimate, the revised estimate, the drop off and pick off flexibility and the phone calls, the whole service was outstanding! I'm very satisfied.

Terry is a good guy who is professional. I'm glad to have my car back.

Hector Muniz kept me well informed. I was very pleased with the outcome and felt the repairs were done in a timely manner. Thank you!

The moment I saw the vehicle I noticed the door they installed had a tint on the glass. The other 3 doors did not. I was not satisfied because I have to take the vehicle back to strip a tint off the glass they installed. Which will take an additonal 2 hours dealing with an issue they should of found during their inspection.

Mandy was super sweet and kept me informed about what was going on Ruth my car do that was very helpful! Great job!

Fast, and really well done. Will come again for repairs. Very impressed.