Ken Vargas was my service advisor at the Service King on 2309 Midway Road, Carrollton, Texas. Ken is very professional and friendly. He stayed in contact often and reported every increment of the repair process. He even contacted me to report that there was presently nothing to report just to ensure that I wasnt left wondering if Service King had forgotten about me. I appreciated that because I always hate to call a repair shop to ask how the work is progressing since I know that my call could be seen as an annoyance.
Ken called to tell me the car was ready a few days ahead of schedule. When I picked up the car, it was immaculate. Besides the exceptional job of repairing my car, they did an amazing job of detailing the car. My finished vehicle was a sight to behold. I will definitely recommend and speak very highly of Service King from every standpoint possible.
Brandon H
7/9/2013
Esther M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Marvin did a great job! he is an awesome adjuster and really nice! 100% satisfied! thank you so much!
7/9/2013
Maria M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you
My truck was repair, and ya'll did an excellant job
7/9/2013
Quanda W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, no waiting....
7/9/2013
Sherry B. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate that you kept me updated, my car looks great, and though you didn't have to I REALLY appreciate that you cleaned it! !!
7/9/2013
Todd S. VERIFIED CUSTOMER
Vehicle Make : Ford
Alan was awesome.
7/9/2013
Lester C. VERIFIED CUSTOMER
Vehicle Make : Nissan
The whole process was easy and the work y'all did was perfect as I could see. The ladies I talked to were nice and professional and it was a pleasant experience during a bad situation.
7/9/2013
Nicola M. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome job Jesse! Thanks for always keeping me updated and rest assured.
7/9/2013
Kenneth H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciate the kind and professional care I received from Mike and all the Service King staff. Thank you for the wonderful care. You are always my first choice!!
7/9/2013
Randall N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service!!
7/9/2013
Carrie G. VERIFIED CUSTOMER
Vehicle Make : Kia
Everything went smoothly. Jonathan did a great job keeping me informed, and handling my claim. On a side note, when i arrived at Service King I had just come from the Geico adjusters office. While there I had notice from the waiting area that a couple of the employees were arguing, and also, the receptionist was less than friendly (she also argued with a tech in front of the customers waiting). The general environment was unprofessional and tense. Which confirmed for me my decision to have the work done elsewhere. When I arrived at Service King, I had a completely different impression. I'm sure because of the Geico experience I paid more attention to the environment, but I could tell this was a well managed business. Everyone I encountered there was very friendly and helpful.
7/9/2013
Bryan P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Good service at a good price. Very satisfied with the results. Customer service is outstanding. Daniel was awesome.
7/9/2013
Bret H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Quick courteous service!
7/9/2013
Jamayne W. VERIFIED CUSTOMER
Vehicle Make : Acura
Mr.Holland was very helpful and knowledgeable .
7/9/2013
Erin O. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Very good customer service and etiquette.
7/9/2013
David S. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service Top notch store manager great advocate for the customer in a difficult situation with a less than adequate insurance company and adjuster.
7/9/2013
Damon C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The service at Service King was excellent, they kept me informed of my repair through every step. They went out their way to ensure I was 100% satisfied with the job that was completed on my vehicle. Thank you so much
7/9/2013
Brandondavid R. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone I dealt with (which were multiple people) all kept me completely updated with the repairs on my truck and did a great job. The tint job on my driver side window has a slight tear at the top about the size of a dime. Besides that there is nothing I would change about the complete process. All of the people I dealt with were great and took care of me. I am completely satisfied.
7/9/2013
Nancy D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was very professional.
7/9/2013
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional, knowledgeable, great work, my car looks like new