Good repair work, very poor customer service. Not once did Service King call us for with quote, scope or schedule...we calledyou.
Our car was delivered to your shop on a Thu evening and did not hear anything until we called the following Tuesday. Then never heard when car was being repaired or when we could except completion again until we called 3 days later
7/12/2013
Hector G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Although my vehicle was done a day ahead of schedule, some work will have to be redone. There were tiny pieces of debris that were not buffed out and could be felt by swiping a hand across. There were swirls in the clear coat. An area seemed as if it was not repaired, simy sprayed with clear. Finally there was some kind of compound on a part of the vehicle that was not worked on. The inconvinience of having to leave work to drop of my car and later have to leave to pick it up has me upset. Ive already spoken to a representative in order to fix the work that should have been right the first time.
7/12/2013
Antonio B. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job on the car repair!
7/12/2013
John R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I received excellent service. Monique was especially helpful at your Ingram Road, San Antonio, office. She ensured that the repairs on my vehicle were, not only done, but, done right.
7/12/2013
Kennith D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Completely satisfied
7/12/2013
Priscilla K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Pleasant and professional
7/12/2013
Mary W. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Everyone was super nice! And I love the day by day updates!!
7/11/2013
Emmanuel A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The team done a great job, even the inside of the car got a clean.
7/11/2013
Janel J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great experience thanks!
7/11/2013
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The email updates on repair status is great! It allows me to schedule my time as it relates to your repair work. Your process makes the repair a lot less intrusive than other shops
7/11/2013
Charles J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My service advisor Mr. Moreno did an excellent job communicating with me
7/11/2013
Dewey M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service by everyone at Service King.
7/11/2013
Chris R. VERIFIED CUSTOMER
Vehicle Make : Kia
Brad was very helpful.
7/11/2013
Samantha C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service! Took care of my vehicle very well!
7/11/2013
Darrius S. VERIFIED CUSTOMER
Vehicle Make : Kia
Great service and care
7/11/2013
Adrian S. VERIFIED CUSTOMER
Vehicle Make : Suzuki
A long slow process, lack of communication. And when I finally was told to pick up my car because it was "ready". I had to wait in the lobby while it was being worked on. As if my time ment nothing to them.