I discovered on the way home that my cruise control no longer works.
8/11/2013
Krikor T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was good!
8/11/2013
Leroy M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very much satisfied with the work and the customer service provided. I was kept inform of everything going on and if chages was made. My car when I saw it was amazing. It look better than it did when I purchased it. Thank you very much for the outstanding work done on my treverse.
8/10/2013
Nicole H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I received my car back with about 8 dings in it that I had never noticed before. At drop off, one of your associates walked around the vehicle making note of any damages. She only noticed one ding in it. And that was also the only ding I had ever been aware of. I pointed this out to Dustin who said that my car was covered in find (couldn't prove this with any pics tho) & said my car was dirty when I dropped it off, that's probably why his associate failed to mark them off. My question is this...if my car was so dirty that the find weren't observable at drop off, then why did Danielle notice the inge ding on my vehicle that I WAS aware of???
Dustin said since they didn't have photos, he couldn't prove it wasn't them who caused them. So he told me that he would have someone fix a few of the dings, but not all of them.
I can understand his skepticism. And given that skepticism, I understand he is trying to compromise.
But from a customer's standpoint, this was not satisfactory since I had never seen any of those dings before on my vehicle (except the one that Danielle also observed when doing her walk-around).
8/10/2013
Anil N. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent service, great updates via text messages, good work.
8/10/2013
Virginia L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am so happy I came to your shop! Excellent customer service. Loved the daily repair updates via email.
My repair looks fantastic! Great work!
And you practically detailed my car!!
Thank you Carlos, Jason, all technicians and office personal.
8/10/2013
Alexander U. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Justin kept me informed throughout the process.
8/10/2013
Felipe G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very convinient and friendly service.
8/10/2013
Sergio V. VERIFIED CUSTOMER
Vehicle Make : Honda
You were all very professional, courteous and attentive to my every question and need. The car looks excellent in appearance and I am very pleased with the repair work. Thank you! You will certainly be "highly" recommended by this person!
Sergio (Tony) Vera
8/9/2013
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Chuck was very professional and kind. He had my repairs done ahead of schedule and kept me updated every step of the way.
8/9/2013
Suzann W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My second time to have car repairs here. From the moment I arrived Heather (front desk) made me feel at home. I needed a rental car and Plano SW makes it convenient by having an Enterprise Rental next door. Communication was excellent. Ivan called me almost daily to give me updates on the progress of my repairs. He also went the extra mile to ensure damage not reflected in my estimate was quickly and professionally addressed. Touch up paint needed? No problem, Ivan and his crew took care of it! Thanks for making an unpleasant experience (accident) become an experience I can now smile about (repairs). I have already recommended SK to friends. Go see Ivan!!!
8/9/2013
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for fixing my car, I'll be back!
8/9/2013
Maui W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional. I would recommend you to anyone.
8/9/2013
Nona G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Steve's customer service was great as was his attention to detail. I appreciate that you under promised and over delivered - my car was ready a day ahead of schedule. Text updates are very convenient for customer. Thanks!! Nona G
8/9/2013
Lee M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Sean was awesome... **** was so kind and helpful. Both were super from beginning to end. Have already recommended to a friend .. Thanks Sean..
8/9/2013
Kristine K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I am incredibly impressed with the level of service Valley Motor Center provides. My car looks fabulous and the staff was very helpful. I will definitely return if I ever need body work done. Thank you for everything!
8/9/2013
Veni G. VERIFIED CUSTOMER
Vehicle Make : Honda
i havent had better service..... will only use Service King in future... thanks ivan for making such a good experience and going out of your way to keep me on top of things,
8/8/2013
Laeticia B. VERIFIED CUSTOMER
Vehicle Make : Acura
Very good customer service. Made sure that I was completely satisfied with the service before releasing my car. Overall good experience
8/8/2013
Melvin L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was well pleased to have my vehicle repaired ahead of schedule. Thanks to Bradley and the team.
8/8/2013
Eric S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team at car west was fantastic!! Fast,efficient, and comprehensive. Rich was great. Thanks so much for all your work.