The team resolves concerns and issue quickly. This is done by listening to what the customer is saying and need. Thus providing comfort to the customer that everything will be O.K.
10/10/2013
Eric M. VERIFIED CUSTOMER
Vehicle Make : Pontiac
There was some confusion with the scheduling of my appointment where I had a confirmed one for 7:30AM, but it didn't appear on your schedule, and I was asked to come back at 1PM. Fortunately I was able to accomodate you. Other than that, another good service experience and good work on the car.
10/10/2013
Andrew R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Justin was very professional.
10/9/2013
Robin C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
As always, your team did an outstanding jobin fixing my sonata. Your professionalism is above reproach. Thank you again for your expertise and great work.
10/8/2013
Woody R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Had a great experience. They handled everything. Professional & friendly.
10/8/2013
Michael J. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was very pleased with the work that was done. And I really appreciate your customer service ,customer service is very excellent.
10/6/2013
Sarkis S. VERIFIED CUSTOMER
Vehicle Make : Ford
Yes..........basically but SO MUCH FOLLOWUP IN PHONE CALLS, AND EMAILS, AND MAIL ALSO....total
BOMBARDMENT !!!!!!!!!!! APPRECIATED FOR THE ATTENTION BUT A "little bit " "too much perhaps??"???
Also One minor item on my repaired hatchback rear door which I still have to call MIKE who wrote me "IF ANYTHING WAS NOT PERFECT" to call him???
THANS AGAIN FOR BASICALL GREAT SERVICE & GOOD JOB FOR SUREBUT WILL STILL CALL MIKE ON ONE MINOR MATTER.........THANKS!
OR??? YOU COULD HAVE HIM CALL ME???? *!* ***-***-****!!!! TANNKS & SORRY FOR MISTYPES BUT 1am in morninbg and am pooped from cleaning up emails??? CIAO THEN
& FINAL THANKS!!!
10/6/2013
Donna B. VERIFIED CUSTOMER
Vehicle Make : Scion
They were vwry friendly & nice. The car looked even better than before.
10/5/2013
Ellen R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Brian is terrific!!
10/5/2013
Juan M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My experience at your auto shop was stress free. I liked the constant phone and email updates. The service was fast and professional.
10/5/2013
Derick S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Steve is great to work with on repairs. Flexible professional and courteous.
10/5/2013
Nicole R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very nice and accommodating staff.
10/5/2013
Kendra L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thanks for good work. You've done work on our vehicles before and the work has always been super.
10/4/2013
Howard A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was just terrific. The greeting desk, the estimator and, of course, the work. On time, well done who could ask for anything more. Thanks
10/4/2013
Miguel P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job. Really appreciate the updates in keeping me posted on the progress.
10/4/2013
Susan J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the email and text efforts to keep me apprised, and to work with my difficult schedule. The car looks great!
10/4/2013
Michael S. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Picked up my car last night and very happy with the workmanship. The car looks great! There was a two day delay in the original time estimate, but I appreciated everyone's communication and professionalism at the shop! I would highly recommend Fix Auto Santee to my friends and coworkers and use them again for sure!