Thanks to everyone at Marcos for superb service!!! Fran, Chris, & Manny L were wonderful!!!
10/18/2013
Mary S. VERIFIED CUSTOMER
Vehicle Make : Jeep
car care was great but the email updates which come from farmers insurance were not great. i was told by mark at car care that they have no control over these updates which farmers insurance sends out. i was given misinformation that kept extending out the completion date....from fri, to mon , to tues. so on thurs. i went in to exchange out the rental car (didn't like the one i had) because i thought i was going to have it until tues. i did this at 1030am and when i got home i received an email at 1150am that my car was done! it was great to have my car back early but i wasted time changing out the rental. there needs to be better communication between farmers insurance and car care collision. not sure how it works with other insurance companies. time is valuable and no one likes to waste it!
10/18/2013
Cyndie S. VERIFIED CUSTOMER
Vehicle Make : Ford
Office staff was Excellent , thank you
10/17/2013
Laurie K. VERIFIED CUSTOMER
Vehicle Make : Mazda
I would highly recommend your company. Your customer service is above and beyond our expectations. Our car was done early!!! Your staff is so friendly and helpful. You made a bad experience (a car accident) ...pleasant! Thank you!
10/17/2013
Irene L. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service was excellent and very professional. You kept me updated on the status of the car. The car repair was done 6 days early which made me happy. The car looks terrific, looks brand new! Having an accident and needing car repair and a rental car can be anxiety-producing. Everyone at Valley Motor Center makes the process a whole lot easier and less stressful. Thank you to everyone involved!
10/16/2013
**** M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
They took longer then they promised so they rented me a rental car which allows me to take care of Business, and they went the extra mile to make sure that everything was done wright by covering thing that my insurance would not cover,
I am very happy with the outcome and would give you 5 star and recommend them to everyone.
10/16/2013
Wes F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
the service was great. the car was fixed like told. and down time was minimal. thanks again. wes
10/15/2013
Janice S. VERIFIED CUSTOMER
Vehicle Make : Honda
Our entire experience was positive. The finished product looks great and the car was ready a day sooner than scheduled.
10/15/2013
Mohammed M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very pleased with the overall service and keeping me informed regularly
Thanks
10/15/2013
Carla B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everything went so smoothly with Justin. He was very professional and I let him handle everything. This was my second time to use Service King after an accident and I fell very comfortable using them again.
10/14/2013
Brian R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The door looks good, like it was never hit at all.
10/14/2013
Glen D. VERIFIED CUSTOMER
Vehicle Make : Volvo
I think you guys did an awesome job on my car and got in done in a timely manner. I will definitely recommend you to anyone I know that needs a body shop. Thank you!
10/14/2013
Ashley L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great. I had a small problem at the time of pick up (a new scratch in my door), however it was taken care of promptly before I left. The inside trunk area of my car was disassembled (I realized this once I got home), but I was able to put it back together myself. Besides those two small issues, the experience was good. Thank you.
10/13/2013
Michael B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Black sticky substance on my glove box . Looks like from windshield replacement or from door when putting back together. Almost all off,scrubbed it for awhile.
10/12/2013
Linda Y. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciated the professional attention that I was given. Every detail was taken care of. As a woman, too often we are too easily dismissed when dealing with car repairs. Thank you for helping to change that bias.
10/12/2013
Gerald L. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I was treated with courtesy and professionalism. The car was completely repaired to my satisfaction and as promised. I appreciated the timely updates.
Thank you to all the staff
10/12/2013
John D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fred and the crew at Bastrop carco are AWESOME, fantastic job in a timely manner... Very impressed, I will bring any and all further body work on my vehicles to carco and will highly recommend carco to all my friends & family
10/11/2013
Gene L. VERIFIED CUSTOMER
Vehicle Make : Honda
This has been the best experience I've had with a body shop for repairs due to an auto accident. I really appreciate the great communication (I was updated on all communication between VMC and my insurance co.), the convenience of doing everything over email (including signing paperwork online), excellent quality of work (all body panels are lined up perfectly, paint job quality is great, all mechanical parts functioning perfectly), and the job was completed 4 days ahead of schedule. Thank you for making this a very simple process and for doing a great job on my car.
10/11/2013
Sidney M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received 2 emails. One said the car was on track to be done on Oct. 4. Then I received an email saying it would be done on Oct. 8. So I went to put 20 more in my rental car to get through the weekend. An chour later I received the call saying it was ready. Needless to say, I couldn't get my 20 back, which was disappointing. The work looks beautiful, though.