The repairs and price were great. When we picked the car up after repairs were done
there was wax residue all over the drivers side and some in the car. The final prep work was not done satisfactorily. It took me 45
minutes to clean it up.
1/11/2016
Chandra D. VERIFIED CUSTOMER
Vehicle Make : Honda
Doug did an excellent job to satisfy me
1/11/2016
Pinky M. VERIFIED CUSTOMER
Vehicle Make : Mazda
The driver side mirror is not working properly and needs to be fixed
1/9/2016
Edward C. VERIFIED CUSTOMER
Vehicle Make : BMW
The work looks great. The amount of time to repair seemed much longer than needed.
1/6/2016
Anuphat P. VERIFIED CUSTOMER
Vehicle Make : Audi
Jose, did an awesome job and keeping me in the loop. I appreciated the work that ICC put in and I would definitely recommend this shop to all my friends and family
12/28/2015
Leslie P. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job. Great people. Great service.
12/24/2015
Mayra W. VERIFIED CUSTOMER
Vehicle Make : BMW
Outstanding job done by ICC. Ruben and Jose were extremely professional and had a tight turn. The follow up and execution was excellent. I would absolutely bring my car back in the future. Very pleased!
Thank you so much!
12/15/2015
Joanne F. VERIFIED CUSTOMER
Vehicle Make : BMW
2 times when I called to check on the progress of my repairs I was told "I will call you back in 20 minutes" and "I will call you call you back in 40 minutes". Both phone calls never called me back. I finally called Crevier BMW and asked to speak to your representative there and he found out the answer for me and called me back right away.
12/12/2015
Jamila S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Satisfied with a smile ????
12/12/2015
Laura B. VERIFIED CUSTOMER
Vehicle Make : Toyota
thank you for doing a good job on my car, I really appreciate it .
12/12/2015
Paul W. VERIFIED CUSTOMER
Vehicle Make : Kia
THE EFFORTS AND SKILL OF THE JOURNEYMEN WORKERS PRODUCED GREAT RESULTS. THE KIA LOOKED BRAND NEW. NO DETECTED SIGNS OF THE ACCIDENT. THE REPAIRS WERE DONE BEFORE EXPECTED. GREAT JOB ICC COLLISION CENTER!!!!! THANK YOU
PAUL & RITA WHITE
12/11/2015
Colette O. VERIFIED CUSTOMER
Vehicle Make : BMW
Great care and precision seems to have been given in repairing the car and returning it, as close as possible, to the original factory condition. Since leasing this vehicle, this is very important.
Where ICC is lacking is communicating updates on repair progress. When without ones car for over 6 weeks, questions pop up which could be alleviated, through better communication from ICC. With so many forms of communication available, a quick update status to car owners seems feasible. An email would suffice for most people, with an explanation of what repairs have been completed; parts waiting to be received; next steps or process the vehicle will undergo before signed off on, and released to the owner.
Everyone has been professional and courteous throughout the process. To take ICC's service from great to outstanding, the missing communication piece might be the key to achieving "outstanding Customer Service."
12/10/2015
Ruben M. VERIFIED CUSTOMER
Vehicle Make : Ford
I was truly impressed with all the timely notifications along the way of progress, easy way of the entire process, the teams concern and prompt work as well as delivery and expert and professional job well done by all.Thank you all as well as the front counter experience.
12/10/2015
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : BMW
outstanding service... I really appreciated angels help and excellent work done on my car. I am a repeat customer because I appreciate the quality and excellent service
12/9/2015
Barbara N. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent work on my vehicle and Angel and his team were very responsive to my questions throughout the process.
12/9/2015
Michael F. VERIFIED CUSTOMER
Vehicle Make : BMW
Wonderful. Thanks
12/9/2015
Jonathon H. VERIFIED CUSTOMER
Vehicle Make : Audi
Yes. I was completely satisfied with the service provided by ICC. Angel and everyone else there were extremely courteous and did a great job in repairing and cleaning my car in a timely manner. Thank you all. Happy Holidays.
12/6/2015
Clark F. VERIFIED CUSTOMER
Vehicle Make : BMW
Being hit in an auto accident is never an enjoyable process but ICC and Jose Vergara made my unfortunate circumstance so much better because of their great customer service. Jose is a class act and treated me with such great respect, because of him I will refer all my friends and family to ICC. Thank you Jose and ICC! My 535 M looks GREAT AGAIN!!
12/3/2015
Gordon O. VERIFIED CUSTOMER
Vehicle Make : BMW
Well done by all! Thanks.
11/26/2015
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Price as estimated, continuously updated on status. What else could you ask for?