Suggestion: Make sure the automated communication system and the actual status of the car are in sync. The automated response reported our car would be finished Thursday night (a revision from the first estimate of Wednesday night). I received a call at 4:30 on Wednesday telling me my car was done. Wanting to save money on my share of the rental car cost, I hurried to pick up the car. This was inconvenient since my wife had the rental car and was not easily reached in time for me to pick up our car from Collision Pros. With a 6 pm appointment, it was going to be tight. It seemed worth the rush. But, when I arrived the car was not ready and had to wait. I was late for my 6pm meeting. While the automated communication system seems like a good idea, it needs to be in sync with the actual status of the car. The car was in great shape, but the pick up experience was stressful.
4/28/2016
Annette K. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were responsive, communicated with me regularly and made everything seamless. My car looks and drives just like new!
4/27/2016
William C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Summer and Jessica were very pleasant and professional. It was a pleasure to do business with your shop. Thank you again.
Bill Conley
****-****-xxxx
4/26/2016
Julia F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks for the good work done in a timely manner. Everyone was very cordial and easy to work with.
4/26/2016
Andres R. VERIFIED CUSTOMER
Vehicle Make : Mazda
Really cool to meet you guys. Specially when a guy comes to me and tells me how hard they worked on my car because he has seen how hard I worked on it!
Will look forward not to crash... But if so, go to Coliision Pros ;)
4/22/2016
Jacklyn M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your staff is fabulous and you got my beloved subaru back to me in such a short amount of time! Thank you!!
4/22/2016
Sara M. VERIFIED CUSTOMER
Vehicle Make : Fiat
Excellent service. Quality work. Friendly staff. And like the updating sysystem. thank you.
4/20/2016
**** B. VERIFIED CUSTOMER
Vehicle Make : Acura
exceptional
4/17/2016
Justin B. VERIFIED CUSTOMER
Vehicle Make : Saturn
Excellent customer service and communication throughout the process. Great staff!!!
4/16/2016
Mike C. VERIFIED CUSTOMER
Vehicle Make : Buick
You are all nothing short of awesome! The job looks great! Every one there was stellar.
Hope I don't have to see anytime soon, but if I do you are my choice
4/15/2016
Daniel H. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent service, excellent communication. Great job.
4/15/2016
Herbert N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent experience. Much better than my last appointment with a body shop on the Esplanade. Should I ever have need for further body work, Collision Pros will be my choice!
4/14/2016
Maryann D. VERIFIED CUSTOMER
Vehicle Make : Honda
I want to give a "shout out" to the young lady at the Reception Desk. With each interaction, whether on the phone or in person, she was quick to provide information as well as familiar with my case. All of this occurred while making copies, prepping coffee, and giving status to other clients. Way to Go!
As in the past, Summer was very professional to work with throughout the repair history. This last visit was borderline optional to Collision Pro and very much appreciated.
Sincerely, Maryann D
4/12/2016
Tabitha P. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys did an excellent job. I was treated with respect and you were very professional. I would recommend you guys to everyone I know. Thank you so much.
4/9/2016
Dennis S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Took too long for repairs dud not put paper or plastic inside car floor matt dirty, door handle inside driver side scratched engine bay dirty & dusty.
4/7/2016
Benjamin H. VERIFIED CUSTOMER
Vehicle Make : Kia
No I showed me the repairs that were done. I had asked for an estimate of repairing the scratches on my car and did not receive it. Everything else to inclue the repairs I am very satisfied with. No need to have someone contact me :) Thank you for your great customer service
4/7/2016
Glenda C. VERIFIED CUSTOMER
Vehicle Make : Honda
Summer and Jessica have such wonderful Customer service attributes! I felt cared for, respected and at anytime, felt comfortable enough to call and ask anything.
Thank you so much to Collison Pros for providing a loaner car to me and my kids! You saved me quite a bit of money, not to mention how clean and well maintained my loaner car was when it was given to me!
I can not say enough about the fine service and quality work. I hope I don't wreck my car again...but if I did...????
And I am a walking ad for you guys!! I'm sending anyone I can to you!!
Thank you again!
4/7/2016
William S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Enjoyed doing business with a very competent and friendly staff at Collision Pros! My vehicle was expertly done and finished in a timely manner, much sooner than was originally estimated. Thanks Collision Pro!!!!
4/2/2016
James E. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Was treated like a king repair work was completed on schedule great experience thanks JETS
4/2/2016
Amy O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Amazing experience ... my car was extremely clean upon pick up!! Such a lovely extra!!