Great customer service. Front desk staff very polite and professional. Repairs team provided thorough explanation from start to finish of repairs. Also, daily text updates on car status kept me looped in on completion of my vehicle.
You get 5*****
5/17/2019
Sandra R. VERIFIED CUSTOMER
Vehicle Make : Ford
They did and awesome job on my explorer! You can’t even tell that I was in a collision and my entire front was damaged. They handled everything directly with the insurance and I had no issues. I’m
Very satisfied.
5/17/2019
Esperanza C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very lucky that I was assigned to Alex. He’s an amazing person. You can tell that he truly loves what he does. He’s very knowledgeable. He kept me updated the whole process of my car repair. He truly did an excellent job.
5/17/2019
Michael R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I received a lot of updates and was well informed through the process of my repair. Tek was a great mechanic and answered all of my questions! My car looks great!
5/16/2019
Susan W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service, Vernie was wonderful to work with.
5/16/2019
Jonathan P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Repairs came out as if nothing ever happened! I am completely satisfied with the results. Tony is AMAZING!
5/16/2019
Sherdell G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent service from start to finish
5/16/2019
Tuanh L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was surprised with the deep clean of my car. Thank you from
busy mom of 3 kids
5/16/2019
James O. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job to all involved! My contact was Mike whom I never met but spoke with numerous times on his follow up phone calls. Very polite, professional, and most importantly assuring. And you guys even touched up a bad section of paint on my left passenger door that wasn’t part of the claim. Awesome! Thank you.
5/16/2019
Carolyn F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Tony was awesome he did a great job, cant thanked him enough
5/15/2019
Kimberly W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Kenny Gibson was an AWESOME representative. He kept me informed every step of the way & was professional and courteous at ALL times. I would definitely return back to this branch of Pacific Elite.
5/15/2019
Aaron/robert W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just wanted to say Thanks to Otto and his team. They did a great job on the repairs for my truck. Otto was always on point with keeping me updated on my vehicle as it went through the process. Keep up the great work guys and thank you very much for the help and communication throughout this process. Much appreciated. Also want to say thank you to the ladies at the front desk for always answering the phone and answering any questions or concerns I had and directing my phone calls when I needed it. Again thanks to all of you for the help and getting me my truck back. Keep up the great work.
5/15/2019
Randall R. VERIFIED CUSTOMER
Vehicle Make : Honda
Very minor, but you didn't reset the radio code, you said the battery was bad, but the map light was on when I picked it up, so it had drained the battery. I put it on my charger and it's fine now. Lastly the license plates needed to be switched. The back plate was in the front and vise versa. Otherwise the car looks good and thanks
5/14/2019
Gabrielle A. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for repairing my car and efficiently updating me on the work being done!!
5/14/2019
Michelle Elizabeth. VERIFIED CUSTOMER
Vehicle Make : Jeep
After noticing some concerns with repairs done during my initial pickup, my vehicle was reassessed and delivered back with all concerns addressed.
5/12/2019
Vicki G. VERIFIED CUSTOMER
Vehicle Make : Kia
Satisfied but didn’t like I had to pay for rental longer because of all the wrong parts
5/12/2019
Damian E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Customer service is great and the employees take there time to explain everything that’s going on with your vehicle kenni was excellent and the work on the vehicle is great would and will recommend them everyone I know thanks again for the fantastic service
5/12/2019
Arlene L. VERIFIED CUSTOMER
Vehicle Make : Ford
Service was amazing. They really keep you informed and are extremely helpful. My car looks great!
5/11/2019
Mitchell B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was repaired in a timely manner and it looks great. The interior was really messy when I turned it in and they actually had it cleaned even though that was not a part of the repair process and I appreciate it a lot.
5/11/2019
Alaina L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was super helpful and friendly, all around excellent service and repair!