Everyone was professional and courteous. The repair to my car was amazing AND the car was clean when I picked it up! I will recommend you to friends and clients, should they have a need for body work. I loved the email updates! Thanks you, all.
3/7/2013
Terri S. VERIFIED CUSTOMER
Vehicle Make : BMW
your team went out of their way to make my experience very smooth. Thank you Terri S
3/6/2013
Bruce W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent workmanship and car was ready when promised.
3/4/2013
Nancy F. VERIFIED CUSTOMER
Vehicle Make : Ford
We were very happy with the results. Vernie was very helpful and the staff is nice.
3/3/2013
Richard R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not a big deal considering the overall picture. I found the e-mails not relevant to what was happening and there were too many of them.
I was given a date late in February for completion, adjusted (not your fault) by circumstances to March 11. The delivery turned out to be February 28, but a camera part did not come in so I was asked if I wanted to take the truck and bring it back when the part arrived. I said I wanted the truck complete. Several days later I was told it was ready but when we checked it out at your shop the back up camera was inoperative.
Overall things went well and the truck looks fine. I suspect, given the repairs necessary, things went really well and I am not unhappy with your service.
Richard R
3/2/2013
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job! 😊
3/1/2013
Samantha Y. VERIFIED CUSTOMER
Vehicle Make : Lexus
South County Collision is awesome! The entire process was effortless.
2/25/2013
Cindy P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Vernie the best. My truck is happy and so am I!!
2/22/2013
Luci B. VERIFIED CUSTOMER
Vehicle Make : Ford
I'll repeat here what I said in another survey about South County Collision: The people that work at South County Collision are an impressive lot. They are efficient, helpful, conscientious, and friendly. They say what they are going to do, and then they do precisely what they said they were going to do. The quality of their work is outstanding. They keep their customers informed via e-mail, and they finish not just on schedule but ahead of schedule. I hope I'll never need collision repair again, but if I do, I know where to find the best in the business.
2/21/2013
Irene M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Vernie was amazing! He was professional, helpful and honest. He called with updated when he promised to and didn't mind when I called in to check on ghings
2/18/2013
Jerlon B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It was a pleasure working with Norm!
2/18/2013
Mark S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks so much to Norm and the entire team. You do excellent work.
2/13/2013
Candice A. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you, Norm, and all the staff for taking such good care of me and my vehicle. What a first rate operation! I also left highest feedback on Yelp.
1/31/2013
Diana L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Vernie Salugao did a very good job. I like the way he deals with your clients. I am very
well updated about the rapair of my car. Overall I'm very satisfied with the service.
1/23/2013
Robert M. VERIFIED CUSTOMER
Vehicle Make : Toyota
When I picked up my car? The wheel was not aligned so the steering was off and the car was veering right. Don't you test drive the car prior to deliverimg the car? I have already returned my rental car so I had to wait half a day before the car was ready. Had my husband pick me up but Luckily it was delivered to my house otherwise I would have been very irrated. It was inconvenient and lack of proper assessment of quality control by your company... I wasted all day and was unable to go to work... At least Vernie was really nice and very helpful...however after the car was delivered at 5pm on ****/10/13 I test drive the car and within the first 2 blocks the tire pressure light was on..I called your company and they request that I dropped by ****/11/13 to reset it... But by 7am on ****/11/13 I saw I had a flat tire with a nail puncture in it which later was not repairable So I had to purchase a new tire... All this while borrowing a car to take my daughter to school ... I am not sure the flat tire is caused by your staff driving while delivering the car!!!! Anyway your company provide good customer service but not sure about quality control... I am too tired to be mad so that is that....!!!!!!!!!!!!!!! ;(
1/12/2013
Marlowe S. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Vernie did a wonderful job on my car and kept me updated throughout the process. Your 2 receptionists on the day I dropped off the car were both very professional and helpful. You have a great team. I've been coming to Prestige since the 2000 and was a little skeptical about the new management. Thank you for doing such an amazing job.
1/12/2013
Sonia P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Gonzalo was very helpful and efficient, he kept me updated throughout the process. Explained everything to me and made sure I understood what he was informing me of.
Overall, GREAT JOB!!!
Sonia P
1/10/2013
Glorianne N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was pleased with the workmanship. I loved the daily emails and communication with your company. Thanks a lot.
1/10/2013
Miriam M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am Miriam's daughter Sue Venaas, who handled the getting the repairs for my mom's car. Glad Alliance works with Farmers Insurance. Had excellent service, both the car repairs and the top notch customer service. Thank you all very much for everything.
1/6/2013
Walter F. VERIFIED CUSTOMER
Vehicle Make : Ford
U have sent me over12 emails in the last 10 days and I'm NOT Walt !
You have not read or responded to any of MY communications that directed u to
I think that stinks!
Aunt Sue