Nice resection very fast turn around on the repair.Great job all around. Thank You!
Jason J
3/20/2015
Juan D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I tried working with the rep but things completely got out of hand. He was giving me excuse after excuse for my repair problems like if it was my fualt for the things that were not fix correctly. Plus driving to the shop tomany times just to receive another accuse making promises that never happened.
3/20/2015
Susan D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rental car was not there as I was told it would b so enterprise screwed up . My car was not washed and ready to go as it stated on my text. From u guys. I had to wAit for it to be washed etc it is just an inconvenience when rushing to get to work
3/19/2015
Rosalind M. VERIFIED CUSTOMER
Vehicle Make : Audi
A person named Jack contacted my the following day at 6:00am which was too early for me as I worked 2nd shift. He asked me to provide him with Allstate's estimate to repair my bumper. I provided this information but received no phone call nor e-mail from Jack. I decided to have my car repair by another body shop.
3/19/2015
Richard L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was a pleasure to speak to. The entire process was smooth and quick.
3/19/2015
David B. VERIFIED CUSTOMER
Vehicle Make : Honda
It's all good. I appreciate the regular communication, and that you took care of everything without my needing to worry about it. Thank you.
3/19/2015
Gayle P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional.
3/18/2015
Glory P. VERIFIED CUSTOMER
Vehicle Make : Honda
Service and compassion of staff to a customer under tremendous stress was excellent. Only concern is being told specifically by staff Nicole and frank tat pickup tues morn. Would be ok with insurance coast I did not want to incur extra rental charge. Was reassured paper work said 18th estimate and I got car om17th. When I picked up car was told that is between enterprise and Allstate. Enterprise says probably Allstate will approve extra couple days. I hope this works out as unexpected charges are stressful. Deductible issue quickly solved by Liz. Detailed summary of repair by Feank excellent. Liz, Michelle. And Nicole all excellent. Only issue is as above. Expectations with coordinating between Allstate and pacific need to be clear as car accident stressful as it is. Thank you. Will highly recommend your business to friends.
3/18/2015
Wendy C. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great job! :)
3/17/2015
Eddie C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Staff is courteous and stays in touch throughout the process. Work is always great.
3/17/2015
Melody G. VERIFIED CUSTOMER
Vehicle Make : Buick
Thank you for the exceptional customer service, and the amazing work you put into the repairs for my car!
3/17/2015
Lavonne B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The job was good because they finished my car in a timely manner. But I went into truck and found everything messed up. Why did they have to go into my truck to repair doors?
3/17/2015
Gary R.. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car looks great!
3/17/2015
Monika B. VERIFIED CUSTOMER
Vehicle Make : Honda
Hector was gracious, accommodating, and took ample time to listen to my concerns. The repair appears to have been well done. Thank you.
This is the second time I've had to deal with your company and both times was pleased with the graciousness of your employees.
3/14/2015
Shirley K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I find you are thorough in explaining info about the car. And you are nice to your frazzeled customers.
Shirley K
3/14/2015
Steven M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks!
3/14/2015
Debbe M. VERIFIED CUSTOMER
Vehicle Make : Ford
The Pacific Elite team was very curious and professional. Vernie called me with updates on what was going on and when he thought my car would be done. I would recommend Pacific Elite Collision in a heartbeat.
3/14/2015
Santiago G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great communication by Jeff
3/14/2015
Ceasar I. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything was handled very professionally.
3/14/2015
Isidro A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Complete transparency. Upfront and honest. No drama. No bs.
The experience was not overwhelming. I'm a happy customer. Of course. I don't ever want my car stolen again. Pacific elite is a good team to be on.
Kudos to tony in Los angeles. Crenshaw shop and his team.