Angel was fantastic and my car looks great like brand new.
Edgar was also great the fprevious time.
12/14/2019
Adam G. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Very professional. They handled all the insurance details, and my vehicle was repaired in less time than originally quoted. I would highly recommend this company.
12/14/2019
Robert L. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Everyone was thorough and prompt. Thanks
12/14/2019
ELIZABETH P. VERIFIED CUSTOMER
Vehicle Make : HONDA
I want to thank everyone at your company for an amazing experience. Everyone was very nice and very helpful when I had any questions to ask. Again thank you so much
12/14/2019
JOSHUA L. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Appreciated the updates and the fix was fast.
12/13/2019
Elaine Y. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Keith took great care of me throughout this process, such as offering a ride back to my home after I dropped my car at the shop, as well as keeping me updated on the repair status.
12/13/2019
MARTIN C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
You did a very good job with the repair, but the only problem is that I found some scratches that my van didn’t have when I left it in your shop.
12/13/2019
Juan E. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Fue magnifico el Servicio
El Personal muy profesional y muy amables todos ellos. El ajustador que me atendio muy eficiente y tremendamente atento. Gracias!
12/13/2019
Sarah W. VERIFIED CUSTOMER
Vehicle Make : NISSAN
My experience with Pacific elite was fantastic from beginning to completion! Sarah, in the front office was so helpful and nice, and the mechanic, Mike was polite, professional, and easy to work with. I will be recommending Pacific elite to my friends and family.
12/13/2019
LAURA V. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The car looks like new. Best of all you all vacuumed my car! Thank you for the regular progress updates and excellent service!
12/13/2019
Elizabeth G. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Clear communication, simple and friendly process from start to finish!
12/13/2019
WILLIAM H. VERIFIED CUSTOMER
Vehicle Make : NISSAN
The repairs are great.
Constructive criticism and examples:
The text updates are close to worthless. (Carlos confirmed that)
The staff tried but seemed very confused about the status of my car
Communication needs improvement i.g., they lost my first estimate
(I had to re-email it, they seemed to forget my drop off appointment on 11-18-19 8:30 AM resulting in me having to wait **** ****/2 hours... they suggested I should have my ride leave then come back)
Texted me car was ready on 11-22, then they called me to admit that after 5 days they had just started to look at my car and discovered hidden damage. Carlos told me to ignore their text messages
Texted me car was ready on 12-11, I called and confirmed with Jason that my car was ready to pick up ...instead wasted another
**** ****/2 hours...they would not release my car to me because they had not not worked out payment with the insurance company. Absolutely inexcusable and inexplicable
12/13/2019
GAYNOR S. VERIFIED CUSTOMER
Vehicle Make : BMW
I’d like to thank everyone involved in repairing my vehicle and getting me back in my car so quickly. Shout out to Steve & Tony ???????????????? who kept me posted. I appreciate each of you. Thanks for caring & be so attentive to my needs. Y’all are Awesome????
12/13/2019
AMANDA P. VERIFIED CUSTOMER
Vehicle Make : Jeep
You’re team is amazing, ever day or every other day I got a text message giving me an update on my car. You guys did a wonderful job I’m very satisfied with the work and will refer anyone I know that needs repairs to you guys. Thank your team again this is the best experience I’ve had with collision repair place.
12/13/2019
MICHAEL L. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Well run organization. Totally satisfied.
12/13/2019
JUDY H. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Everything looks great and the work was done faster then I thought.
Always great service when ever my family uses them
12/13/2019
ANDRES F. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I really appreciate the friendly service that all your team members provided. The text messages I received was very helpful in keeping me informed about the services my vehicle was receiving as well as the phone calls I received from David he was very helpful. I’m glad I chose Pacific Elite Collision Center to repair my Toyota Sequoia. Thanks! You guys are truly awesome.
12/13/2019
JOE M. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
From top to bottom, your staff was friendly, efficient and professional. I had my car back beautifully done one day earlier than promised. Don't know how it could have gone much smoother
12/13/2019
Kristy P. VERIFIED CUSTOMER
Vehicle Make : HONDA
I was not happy with the quotes before and the actual cost when it was advised. Also, I have asked to a ride home for my daughter when she dropped off her car and was promised. However, when she got there she was told to get a car rental when they knew this is out of an elderly pocket to pay for this damages. It created a confusion for a young person like my daughter who had no clues but just follow what was told. Luckily, my daughter was not old enough for car rental. I had to clear up the frustration when my daughter called me to explain. Basically, I did not have a good experience like I have trusted Pacific Elite Collision Center before. This is my last business with you.
12/13/2019
Michael F. VERIFIED CUSTOMER
Vehicle Make : GMC
At this location the team there does a Wonderful and outstanding job and Always keeps you updated Thank you again and Happy Holidays from the Fultz family