Thanks for doing a professional fast through job and getting my van back so I can return to work. Great staff friendly and honest. Pacific Elite was recommended by Orange Coast Chrysler/ Dodge which I really like too. I would definitely take my van back to Pacific Elite!
Thanks,
Ned M
9/10/2019
MATTHEW N. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Keith was very communicative and helpful. I really appreciate how friendly he was!
9/10/2019
JUAN N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you I happy
9/10/2019
Darya/Parisa A. VERIFIED CUSTOMER
Vehicle Make : LEXUS
When I dropped my car, I requested to have it ready by August 30th. I have been told that they do their best to finish it. On 8/29 George called me and left a message that car would be ready by 08/30 or max 8/31.
On 08/30 when I called to check the status, I have been told that one part has not arrived yet and it is in back order, and car would be ready by Sep 3rd or 4th. Finally my car was ready on the 5th.
- When I was picking up the car, they said that because of Labor day, Toyota was not open so you were not able to get the part.
- I believe that if the order was placed sooner (around the day that I dropped the car) you would be able to receive all parts before holiday and it would be ready on 8/30
Now I have to pay $600 to Lexus for 3 days delay!
That's why I am not satisfy for the service!
9/9/2019
JAMES C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service. Very professional. They explained the whole repair process and provided timely status updates on the repair of my vehicle. The repairs to my vehicle was finished in the estimated time frame. The repairs and paint job was perfect. You can't tell where or what happened to the vehicle. Thank you. Would definitely come back again.
9/9/2019
TIMOTHY R. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I completely understand that the delays on my truck were due to waiting on a delivery. Armando was great, he kept me informed throughout that delay process, and I appreciated that very much.
9/9/2019
KYNDELL F. VERIFIED CUSTOMER
Vehicle Make : JEEP
Jesse was a doll and very helpful! I appreciate him trying to get the best deal for me and getting my car back to me in a timely manner. I recommend 100%.
9/9/2019
JANE P. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Quick and easy. Thanks David at Check-in. Promise time was accurate. Thanks Shawn at Pick-up. Nice job!
9/9/2019
ADRIAN Y. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Very friendly service, thank you, they completely fixed my car
9/9/2019
LORENA M. VERIFIED CUSTOMER
Vehicle Make : GMC
My husband and I were extremely satisfied with the work that was done to our veichal on 9/3-9/6. I was met with friendly staff (front office). Daniel assisted us throughout the process. Not only did he give me a detailed explanation of what was going to be done, he took the time to give an over the phone explanation to my husband who couldn't be there. He also kept us informed on the work that was being on our truck. We will definitely recommend Pacific Elite Collision to family and friends. We will also tell them to ask for Daniel! Thanks Daniel!
9/8/2019
CHRISTIAN D. VERIFIED CUSTOMER
Vehicle Make : HONDA
They delivered in time for me to have my car for my birthday! They detailed my car and it looked better than brand new. Will definitely go to them again
9/8/2019
PATRICIA L. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent work and appreciated the communication throughout the entire process.
9/7/2019
David M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Dependable and do quality repairs
9/7/2019
JUAN L. VERIFIED CUSTOMER
Vehicle Make : INFINITI
Angel took good care of us. He kept us appraised regularly of the progress during the entire repair process. He was outstanding in all regards including the day the vehicle was delivered to us
9/7/2019
Vicki P. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Having my car repaired with Pacific Elite was an excellent experience. David Diaz and everyone at Pacific Elite was warm, personable, worked well in a timely manner in order to have my car completed when promised. I was extremely impressed with the results!
9/7/2019
KEOLA M. VERIFIED CUSTOMER
Vehicle Make : KIA
Mike and the staff are Absolutely Amazing! Incredible customer service and experience. They called and emailed me every step of the way. I reccomend this shop whether it is a network shop with your insurance or not! (Farmer's network shop) Peace of mind knowing that if my car is ever in an accident that it will be taken care of with Pacific Elite Collision! Thanks staff...
9/7/2019
Julia A. VERIFIED CUSTOMER
Vehicle Make : FORD
You've always helped me out when needed. Thank you.
9/7/2019
Aree D. VERIFIED CUSTOMER
Vehicle Make : HONDA
The whole process of dealing with my insurance, dropping my car off, receiving a rental and then picking up my car was so easy. Ralph assured me of the process and eased my mind. It was a great experience!