What joy to work with a company that only know superior service.I have work with your company before and they came though like they did this time. The total team gets a A plus.John K
3/9/2018
Grayson L. VERIFIED CUSTOMER
Vehicle Make : GMC
Jonathan Luna was fantastic. I very much appreciate his exceptional customer service.
3/9/2018
Brenda L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The Covina elite collision service employees are all very friendly and efficient they did a great job on my car thank you to all of them and they were very fast I really appreciate that thank you to all of them. Will be recommending them to other people Thank you Brenda
3/9/2018
Maria L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs were handled very professionally and finished before anticipated date. You guys are amazing making a bad situation bearable. John Kerby was my advisor and he did a great job making sure I was updated. Thank you so much.
3/9/2018
Jose H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am satisfied for your work excellent thanks
3/8/2018
Arne S. VERIFIED CUSTOMER
Vehicle Make : Jeep
I had to have repairs on two vehicles at the same time. My wife and I are extremely happy with our experience. From start to finish . Thank you to all the staff , you are all very much appreciated!!
3/8/2018
Yochan G. VERIFIED CUSTOMER
Vehicle Make : Acura
You guys are terrible with deadlines and communication. Your customer service reps put me on hold and do not answer back nor do they call me back when they say they will. Total lack of professionalism all throughout. The mechanics did a good job with the bumper so I'll say that. Overall, your front office needs to be changed immediately or you'll encounter a lot more complaints than this one here. Please do not contact me. I am done dealing with your reps.
3/8/2018
Tammi M. VERIFIED CUSTOMER
Vehicle Make : Honda
Completely satisfied
Only thing is that I don’t understand why they would touch things on my dash by speedometer... I had a dried up Rose there that had Sentimental value
Was sad that it was gone
Not sure why it was touched when only repairing rear bumper ????
3/7/2018
Amanda I. VERIFIED CUSTOMER
Vehicle Make : BMW
Jose was very professional and took care of everything very well. He kept me updated and also kept his promise on when my car would be finished. I am very happy with the results of my car and also the customer service.
3/7/2018
Elisenia A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great team Edgar was really helpful and he keep having me updated with all the process, it was a fast job. Well Done
3/6/2018
Martha M. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair was quick and done right. The staff helpful and polite. Jonathan explained every step on what was gonna happen and everything.
3/6/2018
Tjonathan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service by Edgar! I would come again.
3/6/2018
Laura F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Tim and James at the Mission Viejo location are great!!
3/5/2018
Dustin A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My bumper needed fixed and I’m thankful I chose this place. Excellent employees, great customer service, and awesome customer service. This place is on top of their game, look no further if you need work done on your car and you live around the OC area. Hopefully I never need to, but if I ever need more work done on my car, I will be taking it right back to Pacific Elite Collision (South), although I would assume the North shop is also very solid.
3/4/2018
Marc Ranier. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car was in the shop and it was tore down for inspection, when I picked the car up.. i had to pay for dissamsembling fee.. i paid and guess what i got the car back disassembled, they didn't put it back. I had to bring my car and car parts even they are disassembled.. they didnt even helped on moving the parts, they let me pick my own parts. (Usually car is brought back to assembled, but no they gave me the car disassembled)
Will be back on monday to pick up some of they parts they weren't able to give me.
3/4/2018
Isabel M. VERIFIED CUSTOMER
Vehicle Make : BMW
It was quick and easy
3/4/2018
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Ford
Kenny was great!
3/4/2018
Allyssa R. VERIFIED CUSTOMER
Vehicle Make : Honda
The entire Pacific Elite team was amazing! I felt that they were all very genuine and understanding, as well as caring and helpful. I am more than satisfied with the repairs that were done to my vehicle and the friendly service I received.
3/3/2018
Ron W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very one was so nice and informed me when my Jeep would be ready for pick up. Got me the factory parts. Thank you all for the help. Ron
3/3/2018
Zwarg &. VERIFIED CUSTOMER
Vehicle Make : BMW
Alex did a great job keeping me posted on the progress of my car which looks like new!