I agreed upon repairs in the estimate and different work was done on my vehicle without my knowledge. Not happy with it.
7/10/2018
Lorenso A. VERIFIED CUSTOMER
Vehicle Make : Subaru
My subaru 2017 was in the shop for about a week and a half, if not longer. When I received my vehicle, it still had damage located on the driver side door as well as my rim which was caused from the accident I originally brought it in for. Along with there still being damage on my vehicle I was told that all new parts were going to be used to repair my vehicle because it was no less than a year old. When I picked up my vehicle it stated that the bumper along with a few other parts were repaired and not replaced. My experience went from being lied and mislead since the beginning to the repairs and detail of the vehicle being half done and also not done at all. Completely unsatisified and would like for my vehicle to be completely re done with new parts as told in the beginning that would've been used if not lied to and finishing the job with my rims being as they were when they were new and my passenger side door as well... horrible experience and already decided to go back to speak with a manager or higher up.
7/10/2018
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Robert gave excellent service i give him,5 stars
7/10/2018
Jason D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great job
7/10/2018
Daniel T. VERIFIED CUSTOMER
Vehicle Make : Honda
Kept me informed of progress via text. Professional work
7/9/2018
Darrael V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Otto and brenda were very helpful. Chris did a fine job also. The man that cleaned up my truck after it was finished did an excellent job. Thanks to all. ????
7/8/2018
Cindy I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Timing was great, and everyone was helpful.
7/7/2018
Ronalyn M. VERIFIED CUSTOMER
Vehicle Make : Kia
The back bumper of my Kia Soul definitely looks as good as new! It was also done in a timely fashion. I loved the fact that I was updated through text messages letting me know the progress of my vehicle. Staff was friendly and helpful!
7/7/2018
Markjohn A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Was very supportive and very diligent. Thank you so much for the help!
7/7/2018
Jayne L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everything was excellent about our experience! Your staff was friendly, polite and knowledgeable. Your facility was clean and welcoming. Your service was outstanding. And your repair work was beautiful!
Thanks!
Jayne L
7/7/2018
Gustavo C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was outstanding!
Thank you very much for your well done work!
7/7/2018
Diana P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service. Fast and efficient. Professional and kept me informed throughout the process.
7/7/2018
Sadruddin M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Please pass on my thanks to Brenda, Paul, Teddy, Arron and the rest of the team at Pacific Elite Collision. The communication and service was excellent. I will definitely recommend your services to my family and friends.
7/7/2018
Juan B. VERIFIED CUSTOMER
Vehicle Make : Dodge
The staff was courteous, the process was efficient, and the repair job was Well done.
7/7/2018
Sydney R. VERIFIED CUSTOMER
Vehicle Make : Honda
My rep stated I would be getting my car detailed after the repair was complete and it just looked like they wiped it down with a wet rag. Kind of disappointing.
7/6/2018
Michael G. VERIFIED CUSTOMER
Vehicle Make : Lexus
James was very helpful and the process getting the estimate, dropping off and pick up were handled very smoothly.
7/6/2018
Maribel L. VERIFIED CUSTOMER
Vehicle Make : Saturn
Everyone was very nice and Armando did an awesome job explaining. Thank you very much for your help.
7/6/2018
Tabsheer S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Wonderful ppl , great service, well done
7/6/2018
Randy N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything went smoothly. Customer service was great.
7/6/2018
Janet A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Highly professional, courteous and informative every step of the way! I worked with Shawn and a few others I don’t recall their names but I can assure you they too were great. Both girls in the reception we also professional and courteous. And my car looks great!! Thank you! I’m impressed and very happy!