I have used PE several times in the past two years and the service is excellent. Very much appreciate Angel as he has been my rep for each of my issues. He continues to go above an beyond and appreciate all his hard work. He is a main reason I continue to come back.
12/15/2018
Nicole W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Robert was spectacular! Because of his excellent customer service you’ve got a customer for life!
Best,
Chris Woolsey
12/15/2018
Eddie H. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Your team did an awesome job. I today's world it is very difficult to trust others with the things you work so hard for. I truly appreciate the swell job!
12/15/2018
Mildred P. VERIFIED CUSTOMER
Vehicle Make : Nissan
:)
12/15/2018
Brian D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service overall, everyone I worked with excelled at their roll in getting my car fixed and back on the road for me.
12/15/2018
Mara H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Angel and office staff totally professional and helpful. Work done on the car looks perfect and the car was thoroughly cleaned. Very happy!
12/15/2018
Victoria D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff friendly and appreciated how I was keep updated on the progress of the repairs.
12/15/2018
Cristian S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really did not like the work that was performed on my vehicle and I don't think I'll never take a car there again.
12/15/2018
Jorge N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The one thing that prevented me from being completely satisfied was knowing a whole week passed and Pacific Elite had no idea my vehicle was in their lot. My car was towed to Pacific Elite on Monday 11-26-18. I called the following Monday, 12-3-18 to ask for an update, instead, I'm told my vehicle is not here, that my car was not in their computer system. Someone had to walk the lot to find my vehicle. A whole passed and nothing was done to my vehicle. This ruined what would have either been a completely satisfying experience. Still debating if I would recommend or even return to this shop.
12/15/2018
Gabriel M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Exelent service great job. Thanks
12/15/2018
Juliette S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Liz lights up the office and knew my name! Armando got every detail right!
12/14/2018
Chrystal T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Unfortunately this was my second accident within a month. But FORTUNATELY I had the pleasure of working with Kenny. He’s was amazing during both of my claims. Very professional and kept me updated with every step. He did his best to make sure insurance paid what they needed to pay for and avoid me paying any additional cost. Thank you Kenny! Anyone dealing with him is definitely in good hands.
12/14/2018
Bethany M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike is great. Awesome employee, wonderful communicator.
12/14/2018
Glenn P. VERIFIED CUSTOMER
Vehicle Make : Honda
Repaired mirror doesn't look away from car far enough and widow froze in the up position after a few cycles up and down.
12/14/2018
Bernardino N. VERIFIED CUSTOMER
Vehicle Make : Mazda
Ruben did an excellent job at keeping me updated regarding my car, everything went smoothly and my car looks amazing when I picked it up. Highly recommend this company.
12/14/2018
Teresa A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Not only was the repair completed as promised, but everyone was very professional. Otto was very pleasant and kept me informed with updates which I appreciated. I love the end result, my car is beautiful! I would recommend Pacific Elite to everyone! Keep up the amazing job! Thank you so much!
12/14/2018
Linh N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm not happy with your repair. I need to bring back my car to do additional repair, after many delays already
Linh
12/14/2018
Raymond C. VERIFIED CUSTOMER
Vehicle Make : Lexus
****. I had giving +15 days to the shop for only need 3-4 days of the minor painting jobs as promised but failure took me over 3 x times back and forth to the place for inspection in my time consuming. This is really made customer disappointed and unacceptable the services received.
2. Fortunately, Jose Olivares/Collision Advisor helped up to monitoring the improvement till late today to completed.
3. I’d been your customer for years and this is the first time I experienced MU’s less than expectation as used to and suppose to’’
4. Please improve in a timely manner to win your loyalty client back.
12/13/2018
Mark E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and communication throughout the entire process. I highly recommend.