Thank you for the excellent service. The car looks great and a special thank you to Vernee who helped expedite service to where we even got our car a day earlier than expected (he knew we had a concert to go to on the original due date and that it would've been difficult for us to pick up the car on that day). Vernee was very courteous, friendly and helpful.
2/1/2019
Jody D. VERIFIED CUSTOMER
Vehicle Make : Honda
Staring from the 1st day, Pacific Elite (PE) called me to set up an appointment. I thought that was wonderful. Day #2; there was a friendly reminder of my appointment. DDay #3; PE took me in right away, and they sent me an email after I left the premises. Throughout the process of getting my car fixed, I would receive emails of the cost, the parts, the time it will take to fix the car, and the time I can pick up my car. Details were given on a day to day basis. Communication was so key, and I loved it. Everything that was worked on will continually be covered if I have a problem with it. THANK YOU SO MUCH, PE! A Wonderful Job!
2/1/2019
Yanbin Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very quick respond, good service
2/1/2019
**** E. VERIFIED CUSTOMER
Vehicle Make : Honda
Amazing job. Excellent service. Can’t say enough .????????
2/1/2019
Tiffany J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very pleased thanks so mich
2/1/2019
Ana M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Throughout the process, Abraham called me with updates and even explained the repairs when he delivered my vehicle. He delivered great customer service. Thank you.
2/1/2019
Suifeng D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff sent me the repair status time to time. It made me more comfortable though the repair time was so long. Every staff at Covina location is nice and willing to answer my questions. I am satisfied with their service.
2/1/2019
Rosa F. VERIFIED CUSTOMER
Vehicle Make : Honda
Best customer service.
1/31/2019
Shripad D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and extremely efficient
1/31/2019
Efren P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your team is the best. They are very professional and attentive. They went above and beyond. I really appreciate their help and I am very satisfied with the whole experience. They deserve a raise
1/31/2019
Tomas S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Sta bien. Me siento. Satisfecho como. A tienden ahi. Asen muy bien su trabajo con amabilidad
1/31/2019
Mark P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We are completely satisfied and very pleased with
how Pacific Elite Collision Center handled the work
on our Hyundai Santa Fe. Sarah at the front office
is so courteous, friendly and warm. Also Mike
was very understanding,assuring and accommodating.
Just like the first time, we get periodic updates on the progress
while our car was at your shop. Pacific Elite takes pride in the wonderful
Work that they do and the staff is very professional
and family oriented. We highly recommend Pacific Elite Collision
Center for their professional expertise
and courteous customer service. (Repeat customer) Patterson
1/31/2019
Lindsey C. VERIFIED CUSTOMER
Vehicle Make : Ford
Easy check in, great communication and from what I can tell great work and super clean car at pick up:)
1/31/2019
Kiarash A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! There were a couple of issues when I picked up, but David took the car back to the shop for a few minutes and got the issues fixed. Thanks!
1/31/2019
Kum M. VERIFIED CUSTOMER
Vehicle Make : Lexus
And everything on top of it. And very friendly service
1/30/2019
Shannon C. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you so much for making all efforts not to send my car to the junk yard. I love that car and I didn’t know it was possible for it too look as good as it does after an accident. You should invest in license plate covers and send me one so I can sport it. Thank you!
1/30/2019
George L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The Staff was very Professional friendly and helpful
1/30/2019
Wilma S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quite a bit of paint overspray on spare tire cover.
1/30/2019
Nora K. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did an excellent job of matching the color. Other then the age process.
1/30/2019
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Audi
I’ll bring the car back to fix that ding on the passenger door next time we go out of town. Thanks