From start to finish, my experience with Jim and Jack's was exceptional. Javier listens, communicates and does a very professional job in coordinating all of the aspects of the work and completing the tasks in a timely manner. My vehicles looks and feels new. Their contact staff, Leslie...et all were friendly and very efficient.
I would recommend this shop with five stars! Thank you!
4/18/2013
Frank A. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank u for your expertise
4/18/2013
Leonard M. VERIFIED CUSTOMER
Vehicle Make : BMW
Kathy welcomed me and Zach kept me informed on a frequent basis. I am very satisfied. Thanks again.
4/18/2013
Sheryl A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was totally satisfied with the customer service provided by Karen and Sam--however the repair work on my vehicle was not done properly. A portion of the"seam" on the left rear panel(the repair site) was not "flush" with the total seam and on the right rear--the bumper edge was not "flush" with the seam of the vehicle. I look forward to seeing a "completely repaired" vehicle next week. Thank you.
4/13/2013
Julie W. VERIFIED CUSTOMER
Vehicle Make : Dodge
I really appreciated the text updates.
4/11/2013
Alisa B. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent care from start to finish, superb communication throughout and a very conscientious staff of professionals!
4/10/2013
Cheryl S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jimmy was fantastic ! Your team in el segundo
Did a great job once they got going on my car.
Would use you guys again - thanks much
4/6/2013
Scott Alan. VERIFIED CUSTOMER
Vehicle Make : Nissan
I couldn't be happier with Jim & Jacks. Customer service was amazing. The daily emails and frequent phone calls updating me on the status was very appreciated. My truck looks great, as their work was done ahead of schedule and with a professional touch. I would'nt think twice about recommending them to anyone. Thanks Jim & Jacks!!
4/5/2013
Vanessa B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was three days overdue being ready. And I was annoyed. However when I requested you guys pick up the rental car tab, u did! Nowadays customer service goes out the window. But I was so happy to see a company that was eager to please me and fix the problem. It made all the difference,and u did a great job with my car. Because of that I trust you guys and would definately recommend u!!! Thanks.
4/4/2013
Scott G. VERIFIED CUSTOMER
Vehicle Make : BMW
Zack was awesome!
4/4/2013
Kipp J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Fantastic service, best we have ever had. A pleasure.
4/4/2013
Andrew K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Car looks great!'
4/2/2013
Andrew K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Car looks great!!
4/2/2013
James B. VERIFIED CUSTOMER
Vehicle Make : Volvo
My car is still not completely fixed, so this survey shouldn't have been sent yet.
4/1/2013
Brian L. VERIFIED CUSTOMER
Vehicle Make : Audi
Door locks do not work properly.
3/30/2013
James C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was actually completely satisfied until I tried adjusting the driver's side mirror that had been replaced with a used unit as part of the repair. The mirror moved OK in all four directions but hit a stop somewhat short of the expected range when moving in the outward horizontal direction. It can be adjusted to about where I need it, but I'm used to being able to move it well beyond that point too.
3/30/2013
Cynthia F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Alex was very helpful and kept me in the loop all thru my repair. Great service. Also loved the cute text message! Very nice touch.
3/28/2013
Khristine B. VERIFIED CUSTOMER
Vehicle Make : Honda
Javier did a great job keeping me up to date on my car repair and getting it done quickly. I give him a 10! Javier took the time to explain all my questions regarding the bumper. I appreciated the customer service he gave as well as the two ladies at the front desk who were very friendly.I felt well taken cared of by Jim and jacks, especially since this was my first visit. I appreciate liked how my car was washed, wiped down, and tires shined too. thanks Jim and jacks for taking car of my car. appreciate it. :)
3/23/2013
Tomoko H. VERIFIED CUSTOMER
Vehicle Make : Nissan
The entire team was A
3/22/2013
Mark P. VERIFIED CUSTOMER
Vehicle Make : GMC
Other than the repairs being well done, Sam was great at communicating the status on a daily (at least) basis. When you're waiting on any service no matter what the trade, that's enormously important.
Good job