VERY excellent customer service. In all seriousness, thank you so much Junior!
10/11/2019
NOEMI C. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Customer service was excellent!
10/10/2019
ANUJ S. VERIFIED CUSTOMER
Vehicle Make : TESLA
Amazing work except some delays. But overall happy by quality of work. Some details required and I’m glad that Jerry Oliver will be helping me next week.
10/10/2019
LORI T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job & kept me informed throughout the process
10/8/2019
JESUS C. VERIFIED CUSTOMER
Vehicle Make : Subaru
**** did a phenomenal job in keeping me well informed with the status of the vehicle.
10/8/2019
John C. VERIFIED CUSTOMER
Vehicle Make : HONDA
Amazing job. High quality results. Car literally looks brand new. Very happy and very impressed too. Will recommend to all my friends. Glad the insurance company directed me to right place. The staff in the office were also great, very professional and made the entire process very easy. Hope I don’t have another accident ever again but if I do at least I know where to go for repairs. Thanks guys!
10/5/2019
CAROL P. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Team kept me posted on progress and explained possible delay due to getting replacement bumper fro GM. They were able to get one from San Bernardino and car was ready this morning. I appreciated the checklist of items to retrieve from my car when I brought it in Monday. Jesse in Hermosa was very helpful.
10/5/2019
MICHAEL S. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience with Jim and Jacks was absolutely amazing!!
When my car was damaged I was almost hesitant on getting it fixed because I felt the process was going to be overwhelming, it was the easiest I have ever experienced. The customer service was better than I could have asked for and they were more than accommodating to my every concern.
Mike S
10/5/2019
SABRINA E. VERIFIED CUSTOMER
Vehicle Make : KIA
Very satisfied with the customer service as well. Francisco was great and came out to greet us and was extremely helpful.
10/5/2019
JOHN P. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I was lucky enough to have Francisco take care of my vehicle and he went above and beyond. Impeccable communication and returned my car to me as good as new. I actually felt like I picked a brand new car off the lot. Overall great experience and would absolutely come back for more work. 10 out of 10 in regards to customer service, communication, and handling of my vehicle. I couldn’t be happier.
Thank you!
10/3/2019
KENNETH B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service great work great attitudes
10/3/2019
Elliott M. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Jim and Jack’s did an excellent job!! Restored our vehicle to its show room luster! Francisco, in particular was very helpful and followed through on exactly what he said he would do. We had a great experience and we would recommend them to anyone in the future
10/3/2019
ELIZABETH L. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Thank you for great service!!
10/3/2019
JENNIFER H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Start to finish, you made everything so easy. Very professional staff and I loved getting updates on the status of my car throughout the 2 weeks. The car looks brand new again. Thank you and I will definitely recommend you.
10/2/2019
JOSHUA F. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
an unfortunate situation turned into a trusted situation. I was very pleased with the entire staff at J&J's. Especially Carlos!
10/2/2019
BRIAN D. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Manuel and Francisco were absolutely amazing. The office staff was extremely helpful as well. Thank you again!!!
10/1/2019
NEIL G. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Everyone was great and excellent customer service - FRANCISCO, manuel and Carlos.
As usual, the work done was outstanding.
9/29/2019
ALEXANDER C. VERIFIED CUSTOMER
Vehicle Make : BMW
Junior was very professional. He made my experience very good. My BMW looks great. Thank you.
9/28/2019
LYNN N. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair was a lot faster than anticipated
9/27/2019
KATHERINE R. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Super informative and helpful! I’d recommend to anyone. Very nice.