Francisco kept me informed about the progress of my car's repair and also went out of his way to answer my silly questions about reprogramming my radio. The work was excellent. You'd never know it isn't the original bumper - perfect color match. I've used your shop in the past and (heaven forbid) will continue to use Jim and Jacks in the future.
I forgot to ask for a little can of touch up paint. Is it too late to get that?
1/26/2015
Christopher D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every employee was friendly and helpful. Job completed before estimated completion date. Text msg is a great idea. Will recommend to others.
1/24/2015
Cynthia L. VERIFIED CUSTOMER
Vehicle Make : Audi
Repairs were great. Customer service was lacking.
1/24/2015
Kerri K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I dealt with was friendly and professional. I would highly recommend your service to others. And I liked that my car was so good smelling and clean when I got it back.
1/24/2015
Zack H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Francisco did a great job. Thank you
1/23/2015
Susan A. VERIFIED CUSTOMER
Vehicle Make : BMW
Did great work. Kept me informed. Good communication.
1/23/2015
Nancy L. VERIFIED CUSTOMER
Vehicle Make : Honda
My expectations we're exceeded - thank you!
1/21/2015
Vanessa R. VERIFIED CUSTOMER
Vehicle Make : Ford
Just very slow - 29 days for my rental - but work looks good no complaints
1/20/2015
Michael S. VERIFIED CUSTOMER
Vehicle Make : BMW
You still have my car, and you put in a used headlight? I was not expecting you fix my car with used parts.
1/16/2015
Kelly R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was excellent!
Dally updates on my repairs and it was finished almost a week before the estimated time.
Great job.
1/15/2015
Shobita R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Although the body work looked good, I was disappointed with the customer service. The service advisor did not call me even once to let me know the status of my vehicle. I had to make numerous calls to try and get a status update on my car. No one else was able to assist. Even to schedule a pick up date and time, I personally had to contact the shop. Typically the service advisor should call the owner explaining the repairs needed, the cost and time frame and call for pick up. This did not happen unfortunately.
1/15/2015
Barrie R. VERIFIED CUSTOMER
Vehicle Make : BMW
Very happy with the service! My car looks great.. I'm also happy with Gabriel's customer service and the fact that my car was done before the estimated time.. Definitely will recommend your shop to anyone looking.
1/13/2015
Lee H. VERIFIED CUSTOMER
Vehicle Make : Ford
Gabriel did a great job taking care of
me and keeping me updated
1/10/2015
Karyn F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciate the detail. Gabriel went beyond the standard.
1/10/2015
Paige S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Gaberal was very helpful
1/6/2015
Douglas A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied with my experience at Jim and Jack's.
My car was finished ahead of schedule, the workmanship
looks great and the detailing was a nice bonus.
1/6/2015
Shirley L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Have lived here for 36 years, and used Jim's and Jack's before. Totally trust you guys, and am happy with repairs. Also, thanks for cleaning car up! SL
1/5/2015
Alex A. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great service great job
1/3/2015
Wayne J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for the outstanding service. My Jeep was repaired on time and it looks great. The staff at Jim & Jacks was very nice and a pleasure to deal with.
12/25/2014
Steven Kenneth. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great communication, smooth experience all around.