Great service every time I use Jim and Jacks Collision.
10/29/2015
Mylien P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Personnel went above & beyond expectations: regular repair updates by text, returned car in great condition (hand washed, vacuumed & detailed, excellent repair).
10/28/2015
Rocky J. VERIFIED CUSTOMER
Vehicle Make : Honda
I did not receive my green HOV lane decal stickers back as promised despite reminding each member of the team several times that this was necessary. I was told at every juncture that this would be no problem, and they were very experienced with this process. Apparently, someone placed them on white paper and left them in my car, but they were nowhere to be found upon pickup. I am hopeful they turn up by Monday, but this is the main reason I purchased the car, and the DMV has heightened the strictness surrounding the use and resending of these decals. My commute would be incredibly painstaking without them. If they are not recovered, i will have to contact the DMV on Monday and find out what my options are. I am not exactly thrilled to waste my time doing that when I could very easily be sending them in on Monday and getting the process started.
Otherwise, the experience was professional and courteous and the car looks great and service was fast and efficient. I am just really frustrated because everyone knew the importance.
10/25/2015
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was very nice and friendly.
From the girls at the front desk, to the
older gentleman who assists you to
your car and of course my adjuster,
Francisco, who called me when promised
and assisted me with transfering items
from the rental car to my trunk...Even Harry
at Enterprise and one of their young
non-speaking helpers who vaccum the
return rentals were so nice and friendly..
Accidents are a dreadful experience,
however, thanks to the staff and excellent
service received at Jim n Jack's, and
Enterprise, side by side, it make a tough
time so much better...Thank you all so
very much..Elizabeth M
10/24/2015
Kimberly C. VERIFIED CUSTOMER
Vehicle Make : Mercury
Other then taking a little while for the appointment to be scheduled everything was really great we love Jim and Jack's
10/24/2015
William G. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciate the constant communication.
10/24/2015
Diocelina R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Have always been satisfied with your workmanship & professionalism.
We appreciate your timely updates &
Courtesy.
Thank you.
10/24/2015
Dan K. VERIFIED CUSTOMER
Vehicle Make : Acura
Francisco was great.
10/24/2015
Alexander M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car fixed fast and looks great!!
10/22/2015
Angela O. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Very efficient. Nice and a great job on my mini !!
10/20/2015
Jane R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I can honestly say that I am pleased that I chose Jim & Jack's to service my car. The care that I received was impeccable. I thank my rep Gabriel for his hospitality, courtesy, and professionalism. I would highly recommend Jim & Jack's to my family and friends.
10/18/2015
Ada M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Even though the job took a little longer, you guys did a fantastic job. Cheers to the whole crew!
10/18/2015
Lazaro A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service by your staff and repairs were completed on time as promised. I liked the daily text messages with repair progress and updates. Thank you.
10/17/2015
Danish K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Courteous, diligent and responsive. Thanks for taking good care of my car
10/15/2015
Rashon C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am a repeat customer. Jesse Otiveros was the representative that i worked with from start to finish. He was very professional and on top of that kind. I have come to expect nothing less from Jim and Jack and thats why i will continue to choose you when i need this type of work done. Jesse also went out of his way late in the day to find me a rental when the in house agency was charging me to much. I also appreciate getting updated text messages on the status of my vehical. Over all a awesome job five srar.
Thanks Rashon C
10/15/2015
Lamar O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jesse was Awesome! He found the a AAA rep and took care of everything. A seamless experience, I'd recommend you guys to everyone!
10/10/2015
Peter F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jim and Jacks personalizes the experience by keeping the customer updated daily with cheerful text messages and by follow up phone calls. Car was delivered ahead of schedule and looked great. Thank you, Gabriel, for a tour of the center to understand the operation. Thanks you, George, for a round trip shuttle. And I did appreciate the car wash!
10/9/2015
Cheyenne T. VERIFIED CUSTOMER
Vehicle Make : BMW
Gabriel was very friendly and kept me informed throughout the way. Fastest repairs ever and the car looks great. Thanks!
10/9/2015
Natasha M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Francisco and the whole Jim and Jack's team were awesome! So professional and thorough and great communication.
10/8/2015
Bob Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
The employees I interfaced with very knowledgable and courteous. Jesse Ontiveros kept me up up to date on the status of the work which I appreciated. I enjoyed the entire experience your company provided.