Jesse took very good care of us and went above and beyond to make sure we were satisfied.
12/5/2015
Phillip S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Looks great
12/3/2015
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was very impressed with your service including the email updates. Carlos Ku is an excellent associate and he kept me informed of repairs and status.
The ladies at the reception desk were professional and courteous.
Harrison at the Enterprise Desk took care as well. All in all, it was a pleasant experience and know that my Lexus received First Class treatment. Thank you!
12/2/2015
Alfredo A.. VERIFIED CUSTOMER
Vehicle Make : Honda
I think that if you guys are going to a job everything should be put back the same. My head light cords had a velcro holding them into place and all you guys did was throw them back in. Also I have a small dent/chip in the back trunk that wasn't there before. Now I have to waste my gas and more time having you guys fix what should had been done the first time.
11/28/2015
Laura G. VERIFIED CUSTOMER
Vehicle Make : Honda
Jim and Jacks has repaired our cars on several occasions. Each time, the car was perfect; and I mean perfect. No issues after time passes. A true professional collision center. It is a pleasure to deal with them. Even the text messages which we recieved thru the repair process were reassuring and pleasing. A true jem in the auto collision world.
11/26/2015
Christine P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased with the service and quality of work. NOT at ALL happy with Enterprise-which I know is not your area but they are rude and NOT professional. Will never use them again, personally or professionally.
11/21/2015
Birgit G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
From the day I dropped off the car in El Segundo, pleseant experience talking to Francisco there, picking it up conveniently at your Hermosa Beach location, it was a 'surprisingly' good experience! I am grateful to have this turn into something of much than a hassle as one might expect.
Will highly recommend Jim&Jacks to anyone!
Thank you,
Birgit G
11/20/2015
Robert L. VERIFIED CUSTOMER
Vehicle Make : BMW
Great work, service and communication.
11/18/2015
Lauren N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It looks like the touch up paint wasn't done properly. There are places where you can still see the scratches and chips. Also there is residue on my windshield and front right headlight. I even informed the guy who showed me the repairs, he told me nothing could be done on a Saturday and to call back on Monday. I am extremely disappointed.
11/15/2015
Denise S. VERIFIED CUSTOMER
Vehicle Make : Kia
Very pleasant experience. Like the texting of the progress of my car. Would definitely recommend to my friends
11/14/2015
Michelle S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Kept me updated the entire time. I felt like i was cared about as a costumer!
11/13/2015
Staci W. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent service from both you guys and Enterprise! Totally hassle free!! Will definitely be using you again for additional needs my car has!!
11/12/2015
Feliciann W. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was polite and appeared professional. I have nothing to add or pass on. I was satisfied with everything just keep up the good work.
11/12/2015
Maggie O. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Gabriel was amazing! He was incredibly kind and provided exceptional experience. He was informative about updates in my car, as well as handling insurance claim with Mercury. My car looks brand new! If I ever need any auto body work done to my car I will definitely come here and will be highly recommending Jim and Jacks to everyone! Thank you Gabriel for making this such an enjoyable experience!!
11/5/2015
Charles D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job
11/5/2015
Alex D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My lack of complete satisfaction stems mainly from the pick-up process of my vehicle.
First I was texted last Friday that the 11/6 completion target was still accurate, yet was called around noon on Tuesday 11/3 that my car was ready to pick up. Sure, it was done early - but was it that much of a surprise that it was completed that much sooner than expected? Just would have liked a heads-up, "we're ahead of schedule call or text so I could make proper pick-up arrangements.
Secondly, since I couldn't pick up same-day without a warning, I picked up the following morning. When I arrived and the car was brought out, it was covered in post-rain dirt, although it was described as having been "completely washed." Didn't really have the same affect now that the exterior was dirty. After a noticable paint imperfection was sanded or buffed out, I got in the car to find streak marks from similarly executed interior washing on the car's console, and an OVERWHELMING air-freshener scent that has yet to fade. Hope it goes away soon, because it's bad.
That being said, the repair looks good otherwise so I'm happy in that regard. 6k well spent I guess.
11/5/2015
Monica S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was perfect!
11/3/2015
Ila F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was 99% satisfied except for stste of my trunk. Things had been moved and completely rearranged and pull cover was dislodged.