All the ladies at the front desk were gracious and courteous. Jessie made an extraordinary effort to get my car back to me ASAP due to my family needs which I really appreciated. Everyone is always friendly and the waiting area is very comfortable.
6/21/2018
Allison Inatomi. VERIFIED CUSTOMER
Vehicle Make : Acura
Car looks nice, thanks!
6/19/2018
Deborah C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Been using J&J for years. The best!
6/16/2018
Shannon F. VERIFIED CUSTOMER
Vehicle Make : Honda
Amazing service. Beautiful office. Nice staff. Made the entire start to finish process seamless. Such a great experience
6/16/2018
Margaret G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
From beginning to end, communication flowed and it was a professional and friendly experience. Many thanks to all.
6/15/2018
Faye L. VERIFIED CUSTOMER
Vehicle Make : Audi
Very professional friendly service.
6/13/2018
George K. VERIFIED CUSTOMER
Vehicle Make : Maserati
Start to finish, very professional
6/12/2018
Tom G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Repair was done fast and I appreciated the daily updates. My car looks like new.
6/9/2018
Alvin T. VERIFIED CUSTOMER
Vehicle Make : Lexus
They do good work????????
6/9/2018
Wendy B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was a little put off in the beginning when I wasn't sure if the car was going to be fixed or not, but the communication subsequently was excellent. Manny helped put my car seats in the car from my rental which meant so much to me, as I wasn't able to do it nor was the enterprise rep. The entire staff treated me as if they truly wanted my business, insurance claim or walk-in. I'm a third time repeat customer, my second time and I sent my mom's car as well and I will continue to utilize, if necessary as well as recommended your services. Thank you so very much for helping me out!
6/9/2018
Kara B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
They are terrific organization. Excellent customer service, excellent work. I highly recommend them
6/9/2018
Celia S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jonathan was very professional and he kindly spoke Spanish, very helpful. The front desk staff was always courteous and professional. Also Spanish speaking which was Awesome. Please give them a well deserved raise! Thank you Jim and Jacks. I will recommend you to all my friends and family!!
6/8/2018
Jolene D. VERIFIED CUSTOMER
Vehicle Make : BMW
I was mostly satisfied with service. The only thing that was unfortunate was that all emails were saying I would get my car back a certain day, but when I called that day, before driving over, I was told it would not be ready until the next day. Somehow an email or call was missed. Otherwise great communication and service.
6/8/2018
Carolyn T. VERIFIED CUSTOMER
Vehicle Make : Honda
Jesse rocks! Always so helpful. I also want to call out kudos to the person who noticed a paint ding on the hood of my SUV and painted it! Above and beyond expectations! Thanks
6/6/2018
Jim M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Truly great experience beginning to end. Car looks great. I’m an Elte Yelper and will be leaving a review shortly. Thanks, Manny.
6/6/2018
David L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Working with Jim and Jack’s was effortless. They kept me informed of the status of the repairs and my car was ready exactly as promised. I would definitely do business with them again and highly recommended their work and service.
6/1/2018
Carol H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everybody was great. Thanks
6/1/2018
Misty T. VERIFIED CUSTOMER
Vehicle Make : Buick
Francisco needs a big big raise for all the problems he had to handle with my car issues! He is the best! My car looks better then it did when I first got it! Is definitely come back!
6/1/2018
Gary L. VERIFIED CUSTOMER
Vehicle Make : Audi
Beautiful work and wonderful people! I will always reccomended you at Jim & Jacks!
Gary L
5/31/2018
Anna M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service. Jesse is great. He’s helpful, kind and professional. He keeps me up to date with the status of my car. This is my 3rd time using Jim and jacks. I am pleased. Thank you to Jesse