Over all pretty satisfied but Jose was out due to illness on Monday when I picked my car up. Luckily the other agent that I dealt with had my car washed and approved that my repair bill of slightly over $3000 could be charged to my Visa account. I must say I think it is somewhat rediculous that you can only charge $2500 and the balance must be paid by check or cash. I’m sure other customers find that offsetting.
You have done other work on my cars as my StateFarm Insurance Ed Barnhart has referred me to Jim and Jack’s.
I hope you find my comments helpful.
Best regards,
Morrine Robey
9/25/2018
Jacquelyn J. VERIFIED CUSTOMER
Vehicle Make : Fiat
I very much appreciated the text updates concerning
progress to completion.
9/21/2018
Carrie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Please give your girls that work the front desk a raise.theyre amazing an helpful. They are the face and backbone to any good business treat them well!!
9/20/2018
**** H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Car looks great. Gus Avina got a new front bumper for the repair instead of a used one the insurance company wanted. He kept me updated and the repair was done quickly. Really nice having Enterprise on site. I would recommend J&J’s to my friends.
9/15/2018
Sami G. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Thank you very much, I am very pleased with Jim & Jacks professional approach I will recommend any body in need of their service, every one is so pleasant, and willing to help thank you.
9/15/2018
Jeffrey B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good work and service
9/12/2018
****.ashima Mahna,benny. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Thanks for delivering ahead of time and taking care of the little extras.
9/10/2018
David B. VERIFIED CUSTOMER
Vehicle Make : Porsche
All good, no specific comments other than I like the communication provided by texts.
9/8/2018
Rogeve G. VERIFIED CUSTOMER
Vehicle Make : Lexus
The email updates are terrible. They kept telling me the car wouldn’t be ready until the Sept 12th. I even got an email minutes before I picked up the car (after being informed it was done) that the repair was on track for the 12th.
I planned my day and weekend on the assumption the car wouldn’t be ready until the 12th per the multiple emails I kept receiving.
Drop the lousy email updates if you cannot sync them up with the real status.
Will provide same feedback to State Farm.
9/8/2018
John B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jim and Jack's do great work! I've been a customer for years and wouldn't trust my paint and body work with anyone else.
9/8/2018
Anne C. VERIFIED CUSTOMER
Vehicle Make : Honda
Gettig my car repaired was ridiculously simple. They worked with my insurance and even returned my rental car when my car was finished. I would absolutely go to them again
9/6/2018
Daniel P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Service was excellent
9/5/2018
Kevin W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent and friendly service!
9/1/2018
Hwa P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Manuel Toscano is great! He was friendly, knowledgeable and kept me updated throughout the process, and fast. The entire experience was smooth and painless.
9/1/2018
Charles W. VERIFIED CUSTOMER
Vehicle Make : BMW
Although I REALLY hope I am not in another accident, if it happens again, I will definitely come to Jim and Jack's. The car looks great. Jesse, George, and the team at the front desk (did not catch their names) were professional and very pleasant to deal with in an otherwise not happy situation.
9/1/2018
Suryanie/quirino T. VERIFIED CUSTOMER
Vehicle Make : Acura
Good job
8/31/2018
Eli C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Got back car with parking sensors system not working.
Was working before drop off. Have already returned rental car now have to hassle and figure out how to get it back in to be fixed.
This is a major headache.
8/25/2018
Donna C. VERIFIED CUSTOMER
Vehicle Make : BMW
I wouldn’t take our cars anywhere else for collision work. The quality of Jim and Jack’s work is excellent, their prices are reasonable and their customer service is amazing!