Between drop off of car and call a week later to come get it,
I had no contact with your shop and none of the updates
And status reports that you had promised.
This offsets the warmth generated by. Your
Service people & admin women in your office.
1/17/2019
Cynthia B. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated the updates I received on the status of my car repairs and everyone was extremely accommodating, helpful, friendly and polite. I would be happy to recommend Jim and Jack’s.
1/16/2019
William P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My daughter and I were really satisfied with the work Jim and Jack did to repair my daughter’s Chevy it looks like nothing happened to it, it looks great
1/16/2019
Ghadeer M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great people, honest service and my car looks brand new!!
1/12/2019
Ashley C. VERIFIED CUSTOMER
Vehicle Make : Audi
I really appreciate how communicative Javier was during the process, with thorough updates and pictures as our repair progressed. Thank you!
1/12/2019
Pamela L. VERIFIED CUSTOMER
Vehicle Make : Lexus
You guys are amazing. I always recommend you guys to anyone I know!
1/6/2019
**** R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not at all satisfied with repair. Upon arriving home about two miles from Jim & Jack's location, while backing into my garage I heard a noise when shifted into reverse coming from the rear axle I immediately Called Jessie to inform him of the problem. He said to drive the vehicle on the fwy and he'll get back with me tomorrow. Something is seriously wrong. I've driven the vehicle over 42000 miles and never had this problem before. Not even after the accident. I in addition i showed Jessie a dent in the rear bumper. He said he'll replace it with a new one. I'll notify AAA.
12/28/2018
Patrick K. VERIFIED CUSTOMER
Vehicle Make : Audi
Jesse is absolutely fantastic! From the high level of professionalism, speed and diligent management of the entire process start to finish is/was far beyond my expectations. During my intake and pickup, the ladies at the front desk were precise, quick and courteous! Having the Enterprise access in-house is extremely convenient and thoughtful (thank you Cesar). For all future needs, Jim and Jack's is now my shop, credit due to Jesse and team. You guys are rock stars!
12/18/2018
Eric G. VERIFIED CUSTOMER
Vehicle Make : Tesla
Very friendly and professional. Great job communicating.
12/14/2018
Chris S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I experienced car trouble immediately following completed work. My car was running fine since I bought it in 2013. It is not coincidence. I appreciate management working with me to correct the situation.
12/13/2018
Kimberly L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Gus was the best do deal with my vehicle
12/9/2018
Jason G. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is an excellent place. I could not ask for better care and I’m super picky. They really go above and beyond and Jim and Jacks and I go nowhere else for my car repair.
12/8/2018
Fei A. VERIFIED CUSTOMER
Vehicle Make : Honda
I am very pleased with yours service, I appreciated the awesome professional service and help, special thanks to Gabriel, Albert, Manny and Jack, thanks for picking me up from my work, while I was frustrating for the challenging of getting a ride from my co-worker, thanks for squeezeing my car repiration with your busy schedule, thanks for taking the time cleaning the entire car before it returns to me, you guys are such wonderful team which I feel that I can trust and depending on, I will definitely refer other people when there is a need.
My deep appreciation to all of you!!!
Sincerely,
Fei A
12/6/2018
Shelly S. VERIFIED CUSTOMER
Vehicle Make : Tesla
Excellent service! Jerry Oliver’s kept me informed throughout the process — he and Manager Francisco went out of their way to to fit my repair work into the shop’s busy schedule. I also appreciate that the car was washed & cleaned, inside & out, prior to pickup. Thanks again!
12/6/2018
Leilani S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was fast and easy. My car looks great AND not only was it washed, it was vacuumed and the dashboard 'dusted'!!! A+++++
11/30/2018
John A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone was helpful and polite (Javier, Jonathan). Job was done in a little over 2 weeks, far earlier than another place I spoke to that would have taken 30 days. Repair looks good and car was extra clean when I picked it up. All around good setvice.
11/29/2018
Colette S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very satisfied. Thank you
11/29/2018
Darryl S. VERIFIED CUSTOMER
Vehicle Make : Nissan
They took care of everything and kept me informed.