I already spoke with someone even I picked up my vehicle. The work performed was good, no problems there. Realistic expectations of when the work would be completed could be improved. Communication was good during the process. Post delivery, I hate surveys. This being a particularly busy couple of momths in my life, I really didn't have time to do it. I don't believe you should base a person's wages/job performance on surveys.
11/6/2022
Walt D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They worked hard to get my truck repaired as quick as possible. I was surprised they could get the parts needed. I was also happy that they used OEM parts for 99% of the repair.
11/1/2022
Sandra T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nice work and nice people.
10/31/2022
Charles L. VERIFIED CUSTOMER
Vehicle Make : Subaru
The delay in the repair was a major drag. Also leaving my car out in the rain for two months created terrible water stains. Then you did offer to get it detailed at Its all about the details body shop but they didn’t complete the job either and gave the car back to me dirty, both in the interior and the wheels. They only did the water stain removal. Very disappointing.
10/26/2022
Van T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for the repair job.
10/17/2022
John M. VERIFIED CUSTOMER
Vehicle Make : Kia
Absolutely perfect work. I can’t tell there was ever any damage at all.
10/16/2022
Chynna P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Took a very long time for repairs and bumper was not fully fixed. Still has some gashes on the front that were just painted over. Everything else looks good though.
10/11/2022
Lucinda N. VERIFIED CUSTOMER
Vehicle Make : Toyota
No complaints for a job well done, and then some:)
9/23/2022
Deborah R. VERIFIED CUSTOMER
Vehicle Make : Ford
There is still a ripple in a new part that was put on.
9/18/2022
Veronica H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Wait was extremely long. Scheduling was a nightmare.
9/18/2022
Debbie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
We are so pleased with the repairs and repainting you completed on our car! It really looks like new again! We also truly appreciate the great service we received from everyone at Star—from my initial call to request an estimate, to the progress reports we received as our car was being repaired, we liked the friendly, considerate manner from everyone we encountered.
9/17/2022
Cecilia H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Job well done car looks beautiful
9/16/2022
Victoria R. VERIFIED CUSTOMER
Vehicle Make : BMW
The customer service was amazing everybody was super great my car looked marvelous when I picked it up unfortunately three days after I got the work done my car completely shut off and will not start so I have to take it to the mechanic shop now I’m not sure if this has anything to do with the bodywork but my car was running fine before the work was done.
9/8/2022
Jenny B. VERIFIED CUSTOMER
Vehicle Make : BMW
Took three months and the car was returned with fresh dents and indentations unrelated to the actual accident.
9/7/2022
Eric D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your staff was incredible. Five star service. Very knowledgeable. Kept me informed though out the entire process. I was told before I picked up the car that the techs had completed the final inspection and that all work was completed to factory specs. However, when I drove off the lot, I found that my driver’s side window on my new door did not work. I was only a half mile away so I immediately returned. The tech told me that he didn’t have the proper equipment to reprogram the window and that I’d have to take it to the dealer. I took an afternoon off of work to to this only to find out that the relay for the window was wrong and not a programmable one. The Dealer has ordered the proper relay and once again I am going to have to take more time off of work ( I am a Doctor with a busy practice) to take the car in the be serviced. I have lost hundreds of dollars and a lot of my time dealing with an issue that should have been easily caught during the final inspection.
9/2/2022
Earl L. VERIFIED CUSTOMER
Vehicle Make : GMC
Staff was eager to help and very courteous...
It's been a wonderful experience...
8/24/2022
Shawn S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Manager Greg Hunt took excellent care of us. Car looked awesome!
8/13/2022
Brian K. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are awesome thank you for the hard work and sweat your dedication to your job is well done thank you again and yes I'll pass it on to others
8/7/2022
Monte K. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are the best. Thanks for making my Tundra look new again!
7/28/2022
Seth L. VERIFIED CUSTOMER
Vehicle Make : Honda
It took a crazy long amount of time for the whole thing to be done. And they told me they sent the car out to be detailed, but whatever shop did that did a horrible job — literally worse than a 4 year old playing with a sponge. Nothing on the inside was touched, the windshield was filthy, it was a joke.